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- Tasks: Lead a team to ensure smooth store operations and deliver excellent customer service.
- Company: Join Sainsbury’s, a leading retail brand with a focus on community and teamwork.
- Benefits: Enjoy discounts, bonuses, generous holidays, and wellbeing support.
- Other info: Great opportunities for career growth and personal development await you.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams and delivering outstanding customer service is essential.
The predicted salary is between 31700 - 31700 £ per year.
Salary: From £31,700 pro rata
Location: Portsmouth Commercial Road Local Store, Portsmouth, PO1 1BQ
Contract type: Permanent
Business area: Retail
Closing date: 16 May 2026
Requisition ID: 400059797
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards:
- Salary will be dependent upon your experience as well as the store size, complexity and location.
- Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Locations
Customer and Trading Manager - Convenience in Hampshire, Portsmouth employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Convenience in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Sainsbury’s or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you’ve motivated teams and handled challenges in fast-paced environments. This will demonstrate that you’re ready to take charge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there.
We think you need these skills to ace Customer and Trading Manager - Convenience in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer and Trading Manager role. Highlight your previous line management experience and any achievements in customer service or team performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams in fast-paced environments and delivered on KPIs. Make it personal and engaging!
Showcase Your People Skills: Since people management is key, emphasise your experience in handling employee relations issues and coaching your team. We want to see how you’ve motivated others and resolved conflicts effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's operations and customer service standards. Research the specific KPIs they focus on and think about how your previous experience aligns with their expectations.
✨Showcase Your Leadership Skills
Be ready to discuss your past experiences in managing teams, especially in fast-paced environments. Prepare examples of how you've motivated your team, handled performance issues, and ensured smooth operations when senior management was absent.
✨Demonstrate Customer Service Excellence
Prepare to share specific instances where you delivered outstanding customer service or coached others to do the same. Highlight any measurable impacts you’ve made on customer satisfaction or sales figures.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about how you would handle employee relations issues or operational challenges, and be prepared to explain your thought process clearly.