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- Tasks: Lead the management of non-food products and ensure smooth daily operations.
- Company: Join Sainsbury’s, a leading retailer dedicated to customer service and inclusivity.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in retail, empowering teams and enhancing customer experiences.
- Qualifications: Previous management experience in a fast-paced environment is essential.
- Other info: We celebrate diversity and offer development opportunities for all colleagues.
The predicted salary is between 31450 - 44030 £ per year.
Salary: From £31,450Location: Selly Oak New Store, Birmingham, B29 6SQContract type: PermanentBusiness area: RetailClosing date: 06 September 2025Requisition ID: 400014752
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Taking responsibility for the management of all our non – food products ensuring they are presented fantastically to delight our customers.
- Ensure your area runs smoothly every day from the shop floor to the warehouse.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great general merchandise manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Someone who is truly obsessed with customers and service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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General Merchandise Manager employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Merchandise Manager
✨Tip Number 1
Familiarise yourself with the latest trends in general merchandise and retail management. Understanding what products are currently popular and how they are displayed can give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Research our company culture and values, especially around inclusivity and customer service. Being able to articulate how your personal values align with ours can make a strong impression.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the company, which can help you tailor your approach and demonstrate your genuine interest in joining us.
We think you need these skills to ace General Merchandise Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in non-food products. Emphasise any previous line management roles and your ability to deliver KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention specific examples of how you've empowered teams in the past and improved customer experiences.
Highlight People Management Skills: In your application, focus on your experience with people management, including handling performance issues and conducting disciplinaries. This is crucial for the General Merchandise Manager role.
Showcase Operational Expertise: Demonstrate your understanding of retail operations by discussing how you ensure smooth daily operations. Include any experience you have in managing store logistics from the shop floor to the warehouse.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Leadership Skills
As a General Merchandise Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you empowered your colleagues and improved their performance.
✨Understand Customer Service Excellence
This role is all about customer satisfaction. Be ready to discuss your approach to delivering exceptional service and how you've coached others to do the same. Highlight any specific KPIs you've achieved related to customer experience.
✨Be Prepared for Operational Questions
Since the role involves managing daily operations, expect questions about your experience in running a store smoothly. Think of scenarios where you've tackled operational challenges and how you ensured product availability and safety standards.
✨Demonstrate Problem-Solving Abilities
You may face questions about handling employee relations issues, such as performance management or disciplinary actions. Prepare to share your strategies for resolving conflicts and maintaining a positive work environment.