At a Glance
- Tasks: Support online customers by picking quality products and processing orders.
- Company: Join Sainsbury’s, a community-focused retailer with a vibrant culture.
- Benefits: Enjoy competitive pay, discounts, free food, and generous holiday entitlement.
- Other info: Flexible shifts, great training, and opportunities for personal growth.
- Why this job: Be part of a fast-paced team making shopping easier for customers.
- Qualifications: Must be 18+, hold a UK driving licence, and be ready to learn.
The predicted salary is between 27400 - 27400 € per year.
Rate: £13.23 per hour
Location: Kirkcaldy Store, Kirkcaldy, KY2 6QL
Hours: Part time, 22.5 hours per week
Contract type: Permanent
Business area: Retail
Closing date: 16 May 2026
Requisition ID: 400061021
Shift hours:
- Thursday: 04:00 - 20:00
- Friday: 04:00 - 20:00
- Saturday: 04:00 - 20:00
- Sunday: 04:00 - 20:00
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
Online Assistant – Additional Requirements
- Be 18 years of age or over
- Hold a full UK driving licence
- Have no more than 6 penalty points on their licence
- Be willing to undertake Back-Up Driver training as part of the role
- Previous commercial driving experience is desirable, however it is not essential, as full training will be provided.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks - provided for Colleagues in all our stores
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Online Assistant in Fife employer: Sainsbury's Supermarkets Ltd
At Sainsbury's, we pride ourselves on being an excellent employer, offering a vibrant work culture that values teamwork and customer service. As an Online Assistant in our Kirkcaldy store, you'll enjoy competitive pay, generous discounts, and comprehensive training opportunities, all while contributing to a community-focused environment. With flexible working hours and a commitment to inclusivity, we ensure that every colleague can thrive and grow within our organisation.
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Fife
✨Tip Number 1
Get to know the company! Research Sainsbury’s values and culture. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with what we stand for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to see your personality shine, so be ready to share your experiences and how they relate to the Online Assistant role.
✨Tip Number 3
Dress the part! Even though it’s a retail job, looking smart and presentable can make a great first impression. Show us you care about the opportunity and are ready to represent Sainsbury’s well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re keen on the role and appreciate the time we took to meet you. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Online Assistant in Fife
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. If you've got skills that match what we're looking for, shout about them! This helps us see why you're a great fit for the Online Assistant role.
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This makes it easier for us to understand your qualifications and experiences without getting lost in too much detail.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it’s super easy!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Assistant entails. Familiarise yourself with the tasks like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about providing a great shopping experience, be ready to share examples of how you've helped customers in the past. Think of specific situations where you went above and beyond to assist someone, as this will demonstrate your enthusiasm for customer service.
✨Be Ready for a Fast-Paced Environment
The stores are busy, so highlight your ability to thrive in a fast-paced setting. Share experiences where you successfully managed multiple tasks or worked under pressure. This will reassure the interviewer that you can handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you determine if it's the right fit for you.
