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- Tasks: Lead the customer experience and manage store operations for an exceptional shopping journey.
- Company: Join a leading retailer committed to empowering teams and enhancing customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in a dynamic environment that values service and teamwork.
- Qualifications: Previous management experience in a fast-paced setting with a passion for customer service.
- Other info: Inclusive workplace with development opportunities and support for all colleagues.
The predicted salary is between 27400 - 39400 £ per year.
Salary: £31,450Location: Weedon Road Store, Northampton, NN5 5DGContract type: PermanentBusiness area: RetailClosing date: 13 September 2025Requisition ID: 400015157
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
- Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
- Managing operations in our petrol station (If your shop has one)
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Someone who is truly obsessed with customers and service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer Experience Manager employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to customer experience management. Understanding these metrics will help you demonstrate your ability to deliver results and improve customer satisfaction during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific situations where you coached team members to enhance their performance and customer service.
✨Tip Number 3
Research the store's current customer experience strategies and think about how you can contribute to or improve them. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company to gain insights into the company culture and expectations for the Customer Experience Manager role. This can provide you with valuable information that can set you apart from other candidates.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Use specific examples that demonstrate your ability to lead teams and improve customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your previous roles have prepared you for the responsibilities outlined in the job description.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to KPIs or performance indicators. This could be improvements in customer satisfaction scores or successful team management.
Showcase Your People Skills: Emphasise your experience in managing teams and handling employee relations. Provide examples of how you've coached team members to enhance their performance and deliver exceptional customer service.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Passion for Customer Service
As a Customer Experience Manager, your obsession with customer service should shine through. Be prepared to share specific examples of how you've gone above and beyond to enhance customer experiences in previous roles.
✨Demonstrate Leadership Skills
Highlight your previous line management experience and how you've successfully led teams in fast-paced environments. Discuss your approach to coaching and developing team members to ensure they deliver exceptional service.
✨Prepare for Operational Scenarios
Since the role involves managing operations, be ready to discuss how you would handle various operational challenges. Think about scenarios related to checkout management or petrol station operations and how you would ensure smooth processes.
✨Understand Key Performance Indicators (KPIs)
Familiarise yourself with common KPIs in retail and be ready to discuss how you've met or exceeded these in past roles. This will demonstrate your ability to drive performance and achieve business goals.
