Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the customer experience and manage store operations for a top-notch shopping experience.
- Company: Join Sainsbury’s, a leading retailer dedicated to exceptional service and inclusivity.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in retail, empowering teams and enhancing customer satisfaction every day.
- Qualifications: Previous management experience in a fast-paced environment and a passion for customer service required.
- Other info: Flexible shifts and a commitment to diversity and inclusion make this role unique.
The predicted salary is between 25000 - 44000 £ per year.
Salary: From 31450 FTELocation: Pontypridd Store, Pontypridd, CF37 4DAContract type: PermanentBusiness area: RetailClosing date: 18 August 2025Requisition ID: 400011898
Shift hoursWorking a variety of shift patterns and days, including bank holidaysEarly shift: 07:00 – 15:00Late shift: 14:00 – 22:00
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
- Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
- Managing operations in our petrol station (If your shop has one)
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great customer experience manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Someone who is truly obsessed with customers and service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
#J-18808-Ljbffr
Customer Experience Manager employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to customer experience management. Understanding these metrics will help you demonstrate your ability to deliver results and improve customer satisfaction during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Highlight specific instances where you coached team members to enhance their performance and customer service.
✨Tip Number 3
Research our company culture and values, particularly around inclusivity and customer service. Being able to articulate how your personal values align with ours can set you apart as a candidate who truly fits our ethos.
✨Tip Number 4
Prepare to discuss your experience with managing operational challenges, such as handling customer complaints or ensuring smooth checkout operations. Real-life examples will illustrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Use specific examples that demonstrate your ability to lead teams and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your previous roles have prepared you for this position. Mention any specific achievements related to KPIs or team performance.
Showcase Leadership Skills: Emphasise your line management experience and provide examples of how you've successfully managed performance issues or led teams in a fast-paced environment.
Highlight Your Customer Obsession: Demonstrate your commitment to customer satisfaction by sharing anecdotes or metrics that showcase your dedication to improving the customer experience in previous roles.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Passion for Customer Service
As a Customer Experience Manager, your obsession with customer service should shine through. Be prepared to share specific examples of how you've gone above and beyond to enhance customer experiences in previous roles.
✨Demonstrate Leadership Skills
This role requires strong leadership capabilities. Discuss your experience in managing teams, handling performance issues, and conducting disciplinaries. Highlight how you empower your team to deliver exceptional service.
✨Know the Business Inside Out
Familiarise yourself with the company's operations, values, and customer commitments. Being knowledgeable about the business will show your genuine interest and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage operations under pressure. Think of examples where you've successfully navigated challenges in a fast-paced environment.