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- Tasks: Lead a dynamic online picking and delivery team for an exceptional shopping experience.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Other info: Flexible working hours with early morning shifts; inclusive culture with growth opportunities.
- Why this job: Be a changemaker in retail, empowering teams and enhancing customer experiences every day.
- Qualifications: Previous management experience in a fast-paced environment is essential.
The predicted salary is between 30450 - 42630 £ per year.
Salary: From £30,450Location: Kettering Store, Kettering, NN16 8JYContract type: PermanentBusiness area: RetailRequisition ID: 400008801
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
- Collaborate with other managers to ensure the success of shopping experience of the overall store
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Online employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the online shopping and delivery processes. Understanding how these operations work will help you demonstrate your knowledge during interviews and show that you're ready to lead a team effectively.
✨Tip Number 2
Highlight your previous experience in managing teams, especially in fast-paced environments. Be prepared to share specific examples of how you've successfully led teams and improved customer service in your past roles.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare to discuss key performance indicators (KPIs) relevant to the role. Being able to articulate how you've met or exceeded KPIs in the past will demonstrate your capability to drive performance in this position.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer and Trading Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Leadership Experience: Emphasise any previous line management experience you have in a fast-paced environment. Provide specific examples of how you've successfully led teams, managed performance, and delivered excellent customer service.
Showcase Your Achievements: Include quantifiable achievements related to KPIs or performance indicators in your CV and cover letter. This could be improvements in team performance, customer satisfaction scores, or operational efficiencies you've implemented.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work for them specifically and how your values align with their commitment to inclusivity and customer service.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and engagement strategies.
✨Understand the Online Service Operations
Familiarise yourself with the specifics of online picking and delivery services. Be ready to discuss how you would ensure a seamless shopping experience for customers, highlighting any relevant experience you have in similar roles.
✨Prepare for People Management Questions
Expect questions about managing performance, conducting disciplinaries, and handling employee relations issues. Think of specific instances where you've navigated these challenges and be prepared to share your approach.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be prepared to discuss how you have previously delivered outstanding customer service and how you would instil this value within your team to enhance the overall shopping experience.