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- Tasks: Lead a dynamic online picking and delivery team for an exceptional shopping experience.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in retail, empowering teams and enhancing customer experiences every day.
- Qualifications: Previous management experience in a fast-paced environment is essential.
- Other info: Flexible working hours with early morning shifts; perfect for students seeking part-time roles.
The predicted salary is between 30450 - 42630 £ per year.
Salary: From £30,450Location: Coreys Mill Store, Stevenage, SG1 4AEContract type: PermanentBusiness area: RetailClosing date: 25 July 2025Requisition ID: 400007216
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
- Collaborate with other managers to ensure the success of shopping experience of the overall store
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Online employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the online shopping and delivery processes. Understanding how these operations work will help you demonstrate your knowledge during interviews and show that you're ready to lead a team effectively.
✨Tip Number 2
Highlight your previous experience in managing teams, especially in fast-paced environments. Be prepared to discuss specific examples of how you've successfully led teams and improved performance metrics.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled challenging situations. This role requires a strong focus on customer satisfaction, so demonstrating your ability to coach others in this area is crucial.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and customer service. Use specific examples that demonstrate your ability to lead teams and deliver KPIs, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Mention how your previous experiences align with the responsibilities of the Customer and Trading Manager position, particularly in managing performance and ensuring a seamless shopping experience.
Showcase Your People Management Skills: Emphasise your experience in people management, including handling performance issues and conducting disciplinaries. Provide examples of how you've successfully coached teams to improve customer service and operational efficiency.
Highlight Your Operational Experience: Discuss your familiarity with fast-paced operational environments. Mention any specific achievements related to improving processes or enhancing team performance, as this will resonate well with the hiring managers.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you’ve improved performance.
✨Understand the Online Shopping Experience
Familiarise yourself with the online shopping process and the challenges that come with it. Be ready to discuss how you would enhance the customer experience for both online and in-store shoppers, as this is crucial for the role.
✨Prepare for People Management Questions
Expect questions about managing performance, conducting disciplinaries, and handling employee relations issues. Think of specific situations where you successfully navigated these challenges and be prepared to share your approach.
✨Demonstrate Your Commitment to Inclusivity
This company values inclusivity highly. Be prepared to discuss how you would foster an inclusive environment within your team and support diverse colleagues, showcasing your understanding of the importance of representation in the workplace.
