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- Tasks: Lead a dynamic team to ensure smooth online order deliveries and exceptional customer service.
- Company: Join Sainsbury's, a leading retailer known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support while developing your career.
- Why this job: Kickstart your management career in a fast-paced environment with plenty of growth opportunities.
- Qualifications: No prior experience needed; just bring your passion for teamwork and customer service.
- Other info: Flexible shifts and a supportive team culture await you at Sainsbury's.
The predicted salary is between 27000 - 39000 £ per year.
Salary: 33,050Location: Crayford Store, Dartford, DA1 4HWContract type: PermanentBusiness area: RetailClosing date: 15 July 2025Requisition ID: 400004879
There’s nothing our customers love more than a delivery to their doorstep, right when they want it with everything they ordered and brilliant service. It makes for a fast-paced working environment too, which is ideal for anyone who wants to learn all about retail management and put it into practice — quickly.
It’s busy, and you’ll be responsible for everything that happens during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.
What you’ll be doing
Our purpose is that driven by our passion for food, together we serve and help every customer.
Online is all about the pace and organisation keeping your team engaged, our vans on the road and our customers happy. That means the team is super-busy as they pick, pack, prepare and deliver online orders to our customers’ doorsteps, from early until late. You’ll manage your team’s performance and time, making sure they feel supported and that everything gets done.
Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork. In collaboration with other managers, you’ll be planning shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next Manager.
We’ll give you the time and space you need to do all that properly. Because when a team works really well together, our customers notice.
Who you are
This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that.
Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be responsible for making everything as good as it can be. We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves.
How you can develop
When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you\’ll build alongside your manager.They willsupport and coach you to deliver great performance, whilst having plenty of time to develop.
There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team so you’ll never, ever be short of options.
What we’ll give you
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Click ‘apply’ to start your Sainsbury’s journey
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Customer and Trading Manager - Online employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the retail environment, especially online delivery services. Understanding how logistics work and what makes a great customer experience will help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you've motivated a team or managed a project. Highlighting your ability to inspire others will resonate well with the hiring managers.
✨Tip Number 3
Research Sainsbury's values and culture. Being able to articulate how your personal values align with theirs can demonstrate that you're a good fit for the team and the company.
✨Tip Number 4
Prepare questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you as well.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer and Trading Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your management experience, particularly in retail or fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Highlight specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles. Make sure to convey your enthusiasm for joining Sainsbury's.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this is crucial for the Customer and Trading Manager position.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've successfully managed a team. Highlight any experience you have in motivating and inspiring colleagues, as this will be key to managing a busy team effectively.
✨Understand the Fast-Paced Environment
Familiarise yourself with the challenges of working in a fast-paced retail environment. Be ready to discuss how you would handle pressure and ensure that operations run smoothly during your shift.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about team dynamics or opportunities for professional development.
