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- Tasks: Lead a dynamic team in managing online orders and ensuring customer satisfaction.
- Company: Join Sainsbury’s, a leading retailer known for its commitment to quality and service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Kickstart your management career in a fast-paced, supportive environment with growth opportunities.
- Qualifications: No prior experience needed; just bring your passion for teamwork and customer service.
- Other info: Flexible shifts and a diverse workplace culture await you!
The predicted salary is between 25000 - 40000 £ per year.
Salary: £32,750
Location: Purley Way Store, Croydon, CR0 4XT
Contract type: Permanent
Business area: Retail
Closing date: 17 April 2025
Requisition ID: 298613
There’s nothing our customers love more than a delivery to their doorstep, right when they want it with everything they ordered and brilliant service. It makes for a fast-paced working environment too, which is ideal for anyone who wants to learn all about retail management and put it into practice — quickly. It’s busy, and you’ll be responsible for everything that happens during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.
What you’ll be doing:
Our purpose is that driven by our passion for food, together we serve and help every customer. Online is all about the pace and organisation keeping your team engaged, our vans on the road and our customers happy. That means the team is super-busy as they pick, pack, prepare and deliver online orders to our customers’ doorsteps, from early until late. You’ll manage your team’s performance and time, making sure they feel supported and that everything gets done. Whilst on shift you’ll be ultimately responsible for making sure it runs like clockwork. In collaboration with other managers, you’ll be planning shift patterns and activities in advance. And at the end of your shift, you’ll do a thorough handover to the next Manager. We’ll give you the time and space you need to do all that properly. Because when a team works really well together, our customers notice.
Who you are:
This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that. Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be responsible for making everything as good as it can be. We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves.
How you can develop:
When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop. There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team so you’ll never, ever be short of options.
What we’ll give you:
- Salary will be dependent upon your experience as well as the store size, complexity and location.
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Click ‘apply’ to start your Sainsbury’s journey.
Customer and Trading Manager - Online employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Online
✨Tip Number 1
Familiarise yourself with the online retail environment. Understanding how online orders are processed and delivered will give you an edge in interviews, as you'll be able to discuss specific challenges and solutions relevant to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. Be ready to discuss how you can inspire and support your colleagues to enhance customer satisfaction.
✨Tip Number 3
Research Sainsbury’s values and culture. Being able to articulate how your personal values align with theirs will demonstrate that you're a good fit for the team and committed to their mission.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer and Trading Manager - Online
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer and Trading Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your management experience, particularly in retail or fast-paced environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and customer service. Highlight specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles. Make sure to convey your enthusiasm for joining Sainsbury’s.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer and Trading Manager. Familiarise yourself with the fast-paced environment and how to manage a team effectively, as this will show your potential employer that you're ready for the challenge.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and inspire others, as this is crucial for managing a busy team and ensuring customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenges in previous roles. Employers want to see that you can think on your feet and come up with effective solutions, especially in a dynamic retail environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
