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- Tasks: Lead the night team, manage store operations, and ensure customer satisfaction.
- Company: Join Sainsbury's, a leading retailer passionate about food and customer service.
- Benefits: Enjoy a nightshift premium, discounts, free food, and generous holiday entitlement.
- Why this job: Kickstart your retail management career in a supportive, diverse environment with growth opportunities.
- Qualifications: No specific experience required; just bring your motivation and leadership skills.
- Other info: Work four nights a week with a clear training plan tailored to you.
The predicted salary is between 27450 - 35450 £ per year.
Customer and Trading Manager – Nightshift
Salary: From £30,450 + £4,500 premiumLocation: East Grinstead Store, East Grinstead, RH19 1DDContract type: PermanentBusiness area: RetailRequisition ID: 400010037
Shift hoursNight shift: 21:00 – 07:00
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
- Making sure that standards are brilliant come morning so we’re ready to serve our customers
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Nightshift employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Familiarise yourself with the nightshift operations in retail. Understanding how deliveries, restocking, and online picking work during the night will give you an edge in interviews. Show that you know what it takes to keep the store running smoothly while everyone else is asleep.
✨Tip Number 2
Highlight your leadership skills by sharing examples of how you've motivated and guided teams in previous roles. Since this position requires managing a team overnight, demonstrating your ability to inspire and support others will be crucial.
✨Tip Number 3
Research Sainsbury's values and culture, especially their commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a supportive environment where every team member feels valued and empowered.
✨Tip Number 4
Prepare for questions about time management and operational efficiency. As a Customer and Trading Manager on nightshift, you'll need to demonstrate your ability to plan resources effectively and ensure everything is ready for the day ahead.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, especially any roles that involved leading a team or working night shifts. Use specific examples to demonstrate your skills in operational management and team motivation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of the unique challenges of night shift work. Mention how your leadership style aligns with the company's values and how you can contribute to a positive team environment.
Highlight Relevant Skills: Focus on key skills such as team leadership, time management, and problem-solving. Provide examples of how you've successfully managed a team or improved operations in previous roles, particularly during challenging situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Understand the Nightshift Dynamics
Make sure you grasp the unique challenges and responsibilities of managing a nightshift team. Be prepared to discuss how you would handle deliveries, restocking, and ensuring everything is ready for the morning shift.
✨Showcase Leadership Skills
As a Customer and Trading Manager, you'll need to lead your team effectively. Think of examples from your past experiences where you've motivated or inspired a team, especially in high-pressure situations.
✨Emphasise Customer Focus
The role is all about ensuring customer satisfaction. Be ready to share how you would ensure that customers have a great experience, even during the night hours when the store is less busy.
✨Prepare for Operational Questions
Expect questions about operational management, such as planning shift patterns and resource allocation. Have specific strategies in mind that demonstrate your organisational skills and ability to manage time effectively.