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For Companies At a Glance
- Tasks: Lead the overnight team, manage in-store operations, and ensure customer satisfaction.
- Company: Join Sainsbury’s, a diverse and award-winning employer passionate about food and customer service.
- Benefits: Enjoy a nightshift premium, discounts, free food, generous holidays, and wellbeing support.
- Why this job: Kickstart your retail management career with great training and opportunities for personal growth.
- Qualifications: No specific qualifications required; just a passion for leading and inspiring a team.
- Other info: Work four nights a week and be part of a supportive team culture.
The predicted salary is between 30450 - 34450 £ per year.
Overview
Job title: Customer and Trading Manager – Nightshift
Salary: From £30,450 + premium
Location: East Mayne Store, Basildon, SS13 1SA
Contract type: Permanent
Business area: Retail
Closing date: 27 September 2025
Requisition ID: 400017485
What you’ll be doing
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store.
- Making sure that standards are brilliant come morning so we’re ready to serve our customers.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
- Desirable – Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Nightshift employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Familiarise yourself with the nightshift operations in retail. Understanding how deliveries, restocking, and online picking work during the night will give you an edge in interviews. Show that you know the unique challenges and rewards of managing a night team.
✨Tip Number 2
Highlight your leadership skills by sharing specific examples of how you've motivated and inspired teams in previous roles. This is crucial for the Customer and Trading Manager position, as you'll be responsible for guiding your overnight team.
✨Tip Number 3
Research Sainsbury’s values and culture, especially their commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a supportive environment where all team members feel valued and empowered.
✨Tip Number 4
Prepare to discuss your approach to operational management. Think about how you would ensure smooth running during your shift, manage performance, and handle any unexpected issues that may arise overnight.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any roles that involved leading a team or working night shifts. Use specific examples to demonstrate your skills in operational management and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of the unique challenges of night shift management. Mention how your leadership style aligns with the company's values and how you can contribute to a positive team environment.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as team motivation, time management, and problem-solving. Provide examples of how you've successfully managed teams or improved operations in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a management role.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team during the night shift. Be prepared to discuss your previous leadership experiences and how you motivate and inspire your team. Use specific examples to illustrate your ability to manage performance and create a positive work environment.
✨Understand Operational Management
Familiarise yourself with the key responsibilities of operational management in a retail setting. Be ready to talk about how you would ensure smooth operations during your shift, including managing stock deliveries and planning resources effectively.
✨Emphasise Customer Focus
The role is all about ensuring customer satisfaction. Prepare to share how you have previously enhanced customer experiences or resolved issues. Highlight your commitment to delivering exceptional service and how you plan to maintain high standards during the night shift.
✨Discuss Your Adaptability
Working night shifts can be challenging. Be honest about your willingness to adapt to this schedule and discuss any relevant experiences. Show that you understand the unique dynamics of working at night and how you can contribute positively to the team and store operations.
