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- Tasks: Lead the overnight team, manage in-store operations, and ensure customer satisfaction.
- Company: Join Sainsbury's, a diverse and award-winning supermarket chain.
- Benefits: Enjoy a nightshift premium, discounts, free food, and generous holiday entitlement.
- Why this job: Kickstart your retail management career with great training and development opportunities.
- Qualifications: No specific qualifications required; just bring your motivation and leadership skills.
- Other info: Work four nights a week and be part of the supportive Sainsbury’s family.
The predicted salary is between 29000 - 36000 £ per year.
Customer and Trading Manager – Nightshift
Salary: £33,050Location: Hornsey Store, London, N8 7QBContract type: PermanentBusiness area: RetailClosing date: 23 August 2025Requisition ID: 400011604
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
- Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
- Making sure that standards are brilliant come morning so we’re ready to serve our customers
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
- Previous line management responsibilities in a fast-paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Nightshift employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Nightshift
✨Tip Number 1
Familiarize yourself with the nightshift operations in retail. Understanding how deliveries, restocking, and online picking work during the night will give you an edge in the interview process.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams, especially in a fast-paced environment. Be ready to share examples of how you've motivated and inspired your team in previous roles.
✨Tip Number 3
Show your understanding of operational management by discussing how you would plan shift patterns and manage resources effectively. This demonstrates your readiness for the responsibilities of the role.
✨Tip Number 4
Emphasize your commitment to customer satisfaction and team support. Share any experiences where you ensured a positive customer experience or fostered an inclusive team environment.
We think you need these skills to ace Customer and Trading Manager - Nightshift
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer and Trading Manager during the night shift. Highlight your ability to lead a team, manage operations, and ensure customer satisfaction in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in retail management or team leadership. Emphasize any previous roles where you managed shifts, handled deliveries, or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail management and your understanding of the night shift's unique challenges. Mention specific skills that align with the job description, such as organization, decisiveness, and team motivation.
Showcase Your Teamwork Skills: In your application, provide examples of how you've successfully worked within a team or led a group to achieve goals. This is crucial for demonstrating your fit for a role that requires collaboration with other managers and team members.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Leadership Skills
As a Customer and Trading Manager, you'll be leading a team during the night shift. Be prepared to discuss your previous leadership experiences and how you motivate and inspire your team to achieve their best.
✨Understand Night Shift Operations
Familiarize yourself with the specific challenges and operations of a night shift in retail. Discuss how you would manage deliveries, restocking, and team performance during these hours to ensure everything runs smoothly.
✨Emphasize Team Collaboration
Highlight your ability to work collaboratively with other managers. Be ready to explain how you would plan shift patterns and activities in advance, ensuring a seamless handover at the end of your shift.
✨Demonstrate Customer Focus
The role emphasizes customer satisfaction. Prepare examples of how you've previously ensured customers are delighted and how you would maintain this focus during the night shift.
