Customer and Trading Manager - Nightshift
Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift

Weymouth Full-Time 30450 - 34450 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a night team to ensure smooth store operations and deliver excellent customer service.
  • Company: Join a leading retailer committed to inclusivity and employee growth.
  • Benefits: Enjoy a competitive salary, discounts, bonuses, and wellbeing support.
  • Why this job: Make a real impact while working in a dynamic, fast-paced environment.
  • Qualifications: Experience in team leadership and a passion for customer service.
  • Other info: Flexible night shifts with opportunities for career progression.

The predicted salary is between 30450 - 34450 £ per year.

Customer and Trading Manager – Nightshift

Salary: From £30,450 + £4,500 premiumLocation: Weymouth Store, Weymouth, DT3 5HJContract type: PermanentBusiness area: RetailClosing date: 22 September 2025Requisition ID: 400019804

Leading in our stores:

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

  • Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
  • Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
  • Making sure that standards are brilliant come morning so we’re ready to serve our customers
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).

What makes a great nightshift manager:

  • Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
  • Previous line management responsibilities in a fast-paced, operational environment.
  • Resilience to deal with both the mental and physical demands of working nights.
  • Provides brilliant customer service and coaches a team to do the same.
  • Has previous experience delivering and monitoring KPI\’s or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and is comfortable doing this alone in the absence of more senior management.
  • Puts inclusivity at the heart of everything they do.
  • A track record of delivering brilliant customer service and coaching colleagues to do the same.
  • Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
  • Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
  • Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
  • Has managed employee relations issues, including performance and absence management.
  • Desirable -Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

  • Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
  • An annual bonus scheme based on our, and your, performance.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity and paternity leave.
  • Pension – we’ll match 4-7.5% of your pension contributions.
  • Sainsbury’s share scheme – build up an investment at discounted rates.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Colleague networks – link with like-minded people to help fulfil your potential.
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

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Customer and Trading Manager - Nightshift employer: Sainsbury's Supermarkets Ltd

As a Customer and Trading Manager on the nightshift at our Weymouth store, you will be part of a dynamic team that values bold leadership and exceptional service. We offer competitive salaries with a generous nightshift premium, alongside a comprehensive benefits package including discounts, bonuses, and wellbeing support. Our inclusive work culture fosters personal growth through mentorship and development opportunities, making it an excellent place for those seeking meaningful and rewarding employment.
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Contact Detail:

Sainsbury's Supermarkets Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer and Trading Manager - Nightshift

✨Tip Number 1

Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the role.

✨Tip Number 2

Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that showcase your skills in managing teams and delivering excellent service. We want to see how you can bring that nightshift magic!

✨Tip Number 3

Dress the part! Even if it’s a nightshift role, showing up looking professional can make a big difference. It shows you respect the opportunity and are serious about the position. Plus, it boosts your confidence!

✨Tip Number 4

Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them of your enthusiasm for the role. And remember, apply through our website for the best chance!

We think you need these skills to ace Customer and Trading Manager - Nightshift

Leadership Skills
People Management
Performance Management
Customer Service Excellence
KPI Monitoring
Operational Management
Resilience
Adaptability
Team Coaching
Employee Relations Management
Safety Standards Compliance
Problem-Solving Skills
Communication Skills
Inclusivity Awareness

Some tips for your application 🫡

Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer and Trading Manager role. Highlight your leadership experience, especially in fast-paced environments, and don’t forget to mention any nightshift work you've done!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you for leading a team overnight. Be genuine and let your personality come through.

Showcase Your Achievements: When filling out your application, be sure to include specific examples of how you've met or exceeded KPIs in past roles. We love numbers, so if you can quantify your success, do it! It shows us you know how to drive performance.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have available!

How to prepare for a job interview at Sainsbury's Supermarkets Ltd

✨Know the Role Inside Out

Before your interview, make sure you thoroughly understand the responsibilities of a Customer and Trading Manager on nightshift. Familiarise yourself with the key tasks like leading replenishment activities, managing performance, and ensuring safety standards. This will help you demonstrate your knowledge and show that you're ready to take on the role.

✨Showcase Your Leadership Skills

As a nightshift manager, you'll be leading a team, so it's crucial to highlight your previous experience in people management. Prepare examples of how you've motivated teams, handled performance issues, and created a positive work environment. This will prove that you can lead effectively, even during the challenging night hours.

✨Demonstrate Resilience and Adaptability

Working night shifts can be tough, so be ready to discuss how you've coped with the physical and mental demands of such schedules. Share any experiences where you've successfully adapted to changes or challenges in a fast-paced environment, as this will show your potential employer that you can handle the pressures of the role.

✨Prepare Questions About Inclusivity

Since inclusivity is a core value for the company, come prepared with questions about their initiatives and support systems. This not only shows your interest in their culture but also allows you to gauge if it aligns with your values. It’s a great way to engage with the interviewer and leave a lasting impression.

Customer and Trading Manager - Nightshift
Sainsbury's Supermarkets Ltd

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