At a Glance
- Tasks: Lead a team to ensure smooth store operations and deliver excellent customer service.
- Company: Join Sainsbury’s, a leading retail brand with a focus on community and teamwork.
- Benefits: Enjoy discounts, bonuses, generous holidays, and wellbeing support.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service are essential.
The predicted salary is between 31700 - 31700 £ per year.
Salary: From £31,700
Location: Knutsford Local Store, Knutsford, WA16 6BQ
Contract type: Permanent
Business area: Retail
Closing date: 03 June 2026
Requisition ID: 400062903
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards:
- Salary will be dependent upon your experience as well as the store size, complexity and location.
- Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Customer and Trading Manager - Convenience employer: Sainsbury's Supermarkets Ltd
At Sainsbury's, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Knutsford. As a Customer and Trading Manager, you'll enjoy a range of benefits including generous discounts, an annual bonus scheme, and comprehensive wellbeing support, all while leading a dedicated team to deliver outstanding customer service. Our commitment to employee growth and development ensures that you will have ample opportunities to advance your career within our close-knit network of convenience stores.
Contact Details:
Sainsbury's Supermarkets Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Convenience
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams and handled challenges in fast-paced environments. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer and Trading Manager - Convenience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer and Trading Manager role. Highlight your previous line management experience and any achievements in customer service that align with what we’re looking for.
Showcase Your Leadership Skills:In your application, don’t forget to showcase your operational leadership skills. We want to see how you’ve motivated teams and managed performance in a fast-paced environment.
Be Specific About Your Achievements:When discussing your past roles, be specific about the KPIs you’ve met or exceeded. We love numbers, so if you can quantify your success, it’ll definitely catch our eye!
Apply Through Our Website:Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's operations and customer service standards. Research the specific challenges and successes of the Knutsford Local Store to show that you’re genuinely interested and prepared to take on the role.
✨Showcase Your Leadership Skills
Be ready to discuss your previous line management experiences in detail. Prepare examples of how you've motivated a team, handled performance issues, and delivered on KPIs. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Emphasise Customer Service Excellence
Since this role is all about brilliant customer service, come armed with stories that highlight your commitment to customer satisfaction. Share specific instances where you’ve gone above and beyond to ensure customers leave happy.
✨Prepare for People Management Scenarios
Expect questions around managing employee relations, such as handling disciplinaries or performance management. Think of real-life examples where you successfully navigated these situations, showcasing your ability to maintain a positive work environment.
