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- Tasks: Lead a dynamic team to ensure smooth store operations and exceptional customer service.
- Company: Join a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, generous holidays, and wellbeing support.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service are essential.
- Other info: Great opportunities for career progression and personal development.
The predicted salary is between 30450 - 42630 £ per year.
Customer and Trading Manager – Convenience
Salary: £30,450Location: Clevedon Hill Road Local Store, North Somerset, BS21 7PHContract type: PermanentBusiness area: RetailClosing date: 04 October 2025Requisition ID: 400019733
Shift hoursVariable shift pattern working between 6am and 11pm.Early shift: 06:00 – 16:00Late shift: 13:00 – 23:00
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Convenience employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Convenience
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on those key skills they’re looking for, like operational leadership and customer service. The more you rehearse, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re proactive and really interested in the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer and Trading Manager - Convenience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer and Trading Manager role. Highlight your previous management experience and how it aligns with our fast-paced, customer-focused environment.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've motivated teams and delivered results in a retail setting. This is your chance to shine a light on your operational leadership skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and experiences that relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your Store Inside Out
Before the interview, take some time to familiarise yourself with the store's operations and values. Understand their customer service approach and any recent changes or initiatives they've implemented. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance improvement and conflict resolution. Be ready to discuss specific KPIs you've met or exceeded.
✨Emphasise Customer Service Excellence
Highlight your commitment to delivering outstanding customer service. Share stories that illustrate how you've gone above and beyond for customers and how you've coached your team to do the same. This is crucial for the role, so make it a key part of your conversation.
✨Prepare for Operational Scenarios
Expect situational questions about managing store operations, especially when you're the only manager present. Think through potential challenges you might face and how you'd handle them. This will demonstrate your readiness to take on the responsibilities of the role.