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- Tasks: Lead a team to ensure smooth daily operations and exceptional customer service.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and community.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Why this job: Be a changemaker in retail, enhancing customer experiences and team performance.
- Qualifications: Previous management experience in a fast-paced environment is essential.
- Other info: Opportunities for mentorship and career progression in an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Customer and Trading Manager – Convenience
Salary: 30450Location: Leicester Granby Street Local Store, Leicester, LE1 6FEContract type: PermanentBusiness area: RetailClosing date: 05 September 2025Requisition ID: 400015047
Leading in our stores:
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast-paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI\’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and comfortable doing this alone in the absence of more senior management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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Customer and Trading Manager - Convenience employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Convenience
✨Tip Number 1
Familiarise yourself with the specific operations of convenience stores. Understanding the daily challenges and customer expectations in this environment will help you demonstrate your readiness to take on the role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you successfully managed a team or improved performance metrics. Be prepared to share specific examples during your interview.
✨Tip Number 3
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle various scenarios related to customer service, team management, and operational challenges in a convenience store setting.
We think you need these skills to ace Customer and Trading Manager - Convenience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in line management and customer service. Use specific examples that demonstrate your ability to manage a team in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and leadership. Mention how your previous experiences align with the responsibilities of the Customer and Trading Manager role, particularly in managing performance and delivering KPIs.
Highlight Relevant Skills: Emphasise skills such as people management, operational efficiency, and customer service excellence. Provide concrete examples of how you've successfully led teams and improved store operations in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Showcase Your Leadership Skills
As a Customer and Trading Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you empower others.
✨Emphasise Customer Service Experience
Customer service is at the heart of this role. Be ready to discuss specific instances where you've provided excellent customer service or coached your team to do the same. Highlight any KPIs you've met or exceeded in previous roles.
✨Prepare for Operational Challenges
Since you'll be responsible for the daily operations of the store, think about potential challenges you might face and how you would address them. Discuss your problem-solving skills and provide examples of how you've handled operational issues in the past.
✨Understand Employee Relations
People management is a significant part of this role. Be prepared to talk about your experience with performance management, conducting disciplinaries, and resolving employee relations issues. Show that you can handle these situations with professionalism and empathy.
