Customer and Trading Manager - Convenience in Croydon

Location: Croydon High Street Local Store, Croydon, CR0 1QD

Contract type: Permanent

Business area: Retail

Salary: £33,050

Closing date: 12 February 2026

Overview

Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Working closely with a small team of managers to ensure the store runs like clockwork every day.
• Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
• Working alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is a big part of the role, including managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close-knit networks of convenience stores, you may need to support another store from time to time.

What makes a great customer & trading manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Manages disciplinary and performance issues or other employee relations matters.
• Leads operations and is comfortable operating alone in the absence of more senior management.

Essential Criteria:

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment with responsibility for motivating others and maintaining operations.
• Operational leadership skills — taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, or colleague engagement).
• Experience managing employee relations issues, including performance and absence management.

Working for us has great rewards:

• Discount card – 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s on Fridays and Saturdays and 15% off at Argos every payday.
• An annual bonus scheme based on our performance and yours.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – company contributions matched (4-7.5%).
• Sainsbury’s share scheme – discounted investment opportunities.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – opportunities to connect with peers.
• Cycle to Work scheme for bike and cycling equipment, with tax and NI savings.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, and development opportunities including mentorship, training, and career progression pathways. We celebrate diversity through initiatives and events, fostering inclusion and respect. If you would like to learn more about our commitment to inclusivity, please review our policies.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.