At a Glance
- Tasks: Pick and select quality products for online customers, ensuring a joyful shopping experience.
- Company: Join Sainsbury’s, a community-focused retailer passionate about food and service.
- Benefits: Enjoy competitive pay, discounts, free food, and generous holiday entitlement.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be part of a dynamic team, learn new skills, and make a real impact.
- Qualifications: Must be friendly, enthusiastic, and ready to work in a fast-paced environment.
Rate: £12.60 per hour
Location: West Green Store, Crawley, RH10 8NF
Hours: Part time, 12-16 hours per week
Contract type: Permanent
Business area: Retail
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK.
What you’ll be doing:
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury’s Colleague:
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards:
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please let us know, and we will endeavour to support you.
Online Assistant in Crawley employer: Sainsbury's Supermarkets Ltd
Sainsbury's is an exceptional employer that prioritises the well-being and development of its colleagues, offering a vibrant work culture in the heart of Crawley. With competitive benefits such as generous discounts, free meals, and extensive training opportunities, employees are empowered to thrive in a fast-paced retail environment while enjoying a supportive and inclusive atmosphere. Join us to be part of a team that values your contributions and fosters personal growth.
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury’s values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences during the actual interview.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewer, let your passion for helping customers shine through. Share examples of how you've gone above and beyond in previous roles to create a great experience for others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Online Assistant in Crawley
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know how much you love food and helping customers. Share any experiences that highlight your enthusiasm for providing great service and making shopping a joyful experience.
Be Yourself:We want to get to know the real you! Don’t be afraid to show your personality in your application. Whether it’s your friendly nature or your problem-solving skills, let us see what makes you unique.
Highlight Your Flexibility:Since our shifts can start early or run late, make sure to mention your availability and willingness to work flexible hours. This shows us that you’re ready to jump in and help out whenever needed!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Assistant at Sainsbury’s entails. Familiarise yourself with the responsibilities like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about delivering a great shopping experience, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your enthusiasm for helping customers.
✨Emphasise Flexibility and Teamwork
Sainsbury’s values colleagues who can work flexibly and thrive in a team environment. Be prepared to discuss times when you've adapted to changing situations or worked collaboratively with others. Highlighting your ability to take initiative and solve problems will also set you apart.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the job is the right fit for you.
