At a Glance
- Tasks: Lead a team to ensure smooth store operations and deliver exceptional customer service.
- Company: Join a leading supermarket chain committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, generous holidays, and wellbeing support.
- Other info: Opportunities for career progression and a supportive work culture await you.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service are essential.
The predicted salary is between 31700 - 40000 £ per year.
Customer and Trading Manager - Small Supermarket
Salary: From £31,700
Location: Burton Latimer Store, Kettering, NN15 5RL
Contract type: Permanent
Business area: Retail
Requisition ID: 400062318
Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
Please note this is a regional vacancy and you may be asked to travel up to 25 miles / 45 minutes from your home location.
What you’ll be doing:
- Working closely with a small team of managers to make sure the store runs like clockwork every day.
- Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
- People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Where we have close knit networks of stores and it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
- Previous line management responsibilities in a fast‑paced, operational environment.
- Provides brilliant customer service, and coaches a team to do the same.
- Delivers KPI's or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast‑paced, customer‑facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Working for us has great rewards:
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4‑7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like‑minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Regional Store Leader - Customer & Trading in Burton Latimer employer: Sainsbury's Supermarkets Ltd
As a Regional Store Leader at our Burton Latimer location, you will be part of a dynamic team that prioritises exceptional customer service and operational excellence. We offer a supportive work culture with numerous benefits, including generous discounts, an annual bonus scheme, and extensive employee development opportunities, ensuring that you can thrive both personally and professionally. Join us in creating a welcoming environment where every colleague is valued and empowered to make a meaningful impact.
Contact Details:
Sainsbury's Supermarkets Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Store Leader - Customer & Trading in Burton Latimer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on those key skills they’re looking for, like leadership and customer service. The more you rehearse, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Regional Store Leader - Customer & Trading in Burton Latimer
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your previous line management experience. We want to see how you've empowered teams and driven performance in a fast-paced environment.
Customer Service is Key:Don’t forget to mention your track record in delivering brilliant customer service. Share examples of how you’ve coached your team to provide top-notch service, as this is crucial for us at StudySmarter.
Be Specific About Achievements:Use specific metrics to showcase your success in meeting KPIs. Whether it’s sales figures or customer satisfaction scores, we love to see measurable impacts that demonstrate your operational leadership.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product offerings, and any recent promotions. This shows your genuine interest in the role and helps you discuss how you can enhance customer experience and operational efficiency.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific situations where you motivated your team, resolved conflicts, or improved performance metrics. This will demonstrate your capability to manage and inspire others.
✨Understand Key Performance Indicators (KPIs)
Brush up on the KPIs relevant to the role, such as sales figures, customer satisfaction scores, and stock availability. Be ready to discuss how you’ve met or exceeded these in previous roles, as this will show your ability to drive results.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a team during peak hours. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high service standards.
