Customer Experience Manager in Witney

Responsibilities

• Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments.
• Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations.
• Managing operations in our petrol station (if applicable).
• People management, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
• Assuming overall responsibility for running the store at times, ensuring all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager

• Previous line management responsibilities in a fast-paced, operational environment.
• Obsessed with customers and service, coaching a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues, or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.

Leading in our stores

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

Leadership Experience

• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment – inspiring others, driving high performance, and creating a culture where colleagues thrive.
• Leadership experience in a high-volume, fast-paced operational setting – overseeing daily operations, solving business problems, and keeping teams focused on delivering for customers.
• Proven success in delivering against a wide range of KPIs – from sales and stock availability to customer satisfaction and colleague engagement.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Salary & Benefits

Salary will be dependent upon your experience as well as the store size, complexity, and location. Alongside this, we also offer a great range of benefits for our managers:

• Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every payday.
• An annual bonus scheme based on our and your performance.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury's share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like-minded people to help fulfil your potential.
• Cycle to Work scheme – hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

Inclusive Place to Work and Shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.