Online Assistant in Warrington

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Working behind the scenes, dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

Qualifications and Working Conditions

• Happy with early morning starts (as most shifts start at 4 am) and working in a fast-paced, physical and high-energy environment, often on your own but also thrive in being part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast-paced, physical and high-energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
• Have great attention to detail, keeping the store clean and clutter-free, always looking to create the best shopping experience for our customers.
• You must be above the school-leaver age in your country. If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

Inclusivity and Development

• We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome.
• To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers.
• We provide our colleagues resources to help them understand and support their role and their team effectively.
• Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
• We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed.
• We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

Store and Shift Details

• Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year.
• They are at the heart of the local community providing outstanding value, quality and great service.
• As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers.

Benefits

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4% and 7.5% of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.