Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth store operations and exceptional customer service.
- Company: Join a leading retailer committed to inclusivity and employee growth.
- Benefits: Enjoy discounts, bonuses, generous leave, and wellbeing support.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams and delivering excellent customer service is essential.
- Other info: Opportunities for career progression and personal development await you.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities include working closely with a small team of managers to ensure the store runs efficiently every day. You will take responsibility for the daily operations of the store, often being the only manager present with full accountability. Collaborate with your team to complete all tasks, ensuring customers are served efficiently and safely. People management is a significant part of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. Occasionally, you may need to assist another store within our network of convenience stores.
What makes a great customer & trading manager:
- Previous line management experience in a fast-paced operational environment.
- Ability to provide excellent customer service and coach a team to do the same.
- Experience in delivering KPIs or other performance indicators.
- Capability to manage disciplinaries and performance issues.
- Operational leadership skills, taking responsibility for store operations in the absence of senior management.
- Demonstrated success in meeting or exceeding KPIs, such as sales, availability, customer satisfaction, or colleague engagement.
- Experience managing employee relations issues, including performance and absence management.
An inclusive place to work and shop:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. Our colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to help colleagues understand and support their roles effectively. Our internal networks aim to ensure true representation for everyone, helping to identify and remove barriers faced by colleagues. We offer development opportunities, including mentorship, training, and career progression pathways. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Salary and benefits:
Salary will depend on your experience, as well as the store size, complexity, and location. We offer a range of benefits for our managers, including:
- Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury's and 15% off at Argos every payday.
- An annual bonus scheme based on performance.
- Free food and hot drinks provided for colleagues in all stores.
- Generous holiday entitlement, maternity, and paternity leave.
- Pension - we match 4-7.5% of your contributions.
- Sainsbury's share scheme - build up an investment at discounted rates.
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Colleague networks - connect with like-minded people to help fulfil your potential.
- Cycle to Work scheme - hire a new bike and cycling equipment while saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
Customer and Trading Manager - Convenience in Tonbridge employer: Sainsbury's Group
Contact Detail:
Sainsbury's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager - Convenience in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We all know that confidence is key, so role-play with a friend to nail those responses!
✨Tip Number 3
Show your passion for the role during the interview. Talk about how you’ve led teams and delivered results in the past. We want to see that fire in your belly for customer service and operational excellence!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you’re genuinely interested and appreciate the opportunity to chat.
We think you need these skills to ace Customer and Trading Manager - Convenience in Tonbridge
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, highlight your previous experience in leading teams. We want to see how you've motivated others and driven performance in a fast-paced environment. Share specific examples that demonstrate your operational leadership skills!
Customer Service is Key: Make sure to emphasise your commitment to brilliant customer service. We love candidates who can coach their teams to deliver exceptional experiences. Include any metrics or KPIs you've met or exceeded to back up your claims!
Be Authentic: Let your personality shine through in your application! We value authenticity and want to know what makes you tick. Share your passion for service and how you empower those around you to raise the bar every day.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Sainsbury's Group
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's operations and customer service standards. Research their KPIs and think about how you can contribute to achieving them. This shows that you’re proactive and genuinely interested in the role.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in managing teams, especially in fast-paced environments. Prepare examples of how you've motivated your team, handled performance issues, or led operations in the absence of senior management. This will demonstrate your capability to lead effectively.
✨Emphasise Customer Service Excellence
Since delivering brilliant customer service is key, come prepared with specific examples of how you’ve provided exceptional service in the past. Highlight any coaching experiences where you’ve helped colleagues improve their customer interactions.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to employee relations or operational challenges. Think through your responses in advance, focusing on how you would handle disciplinaries or manage performance issues while maintaining a positive work environment.