At a Glance
- Tasks: Lead a night team to manage store operations and ensure excellent customer service.
- Company: Join Sainsbury’s, a leading retailer committed to inclusivity and teamwork.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Other info: Flexible night shifts with great career growth opportunities in a supportive environment.
- Why this job: Make a real impact by leading a team and ensuring a smooth store operation overnight.
- Qualifications: Experience in management and a passion for delivering outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Lead a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse and replenishing shelves.
- Run the full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
- Ensure that standards are brilliant come morning so the store is ready to serve customers.
- Manage people, including performance, capability, disciplinary actions, scheduling and pay accuracy.
Night shift hours are from 22:00 to 08:00, with full‑time hours over 4 nights each week and a £4,500 premium on top of your base salary.
Qualifications
- Comfortable with night shift work and adaptable to the physical and mental impact of these shifts.
- Previous line management responsibilities in a fast‑paced, operational environment.
- Resilience to deal with both the mental and physical demands of working nights.
- Provides brilliant customer service and coaches a team to do the same.
- Has previous experience delivering and monitoring KPI’s or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- Puts inclusivity at the heart of everything they do and has a track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast‑paced, customer‑facing environment – motivated others, drove performance, and kept operations running smoothly.
- Operational leadership skills – taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs – sales, availability, customer satisfaction or colleague engagement.
- Has managed employee relations issues, including performance and absence management.
Desirable:
- Has worked night shifts in a high‑volume, operational environment – adapted to the physical and mental demands and created a safe, supportive atmosphere for the team during out‑of‑hours trading.
Salary will depend on experience, store size, complexity and location.
Benefits
- Discount card – 10% discount off your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% on Fridays and Saturdays.
- Annual bonus scheme based on performance.
- Free food and hot drinks for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – match 4‑7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – connect with like‑minded people.
- Cycle to Work scheme – hire a bike and equipment, saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
Customer and Trading Manager in Tonbridge employer: Sainsbury’s Group
As a Customer and Trading Manager at Sainsbury's, you will thrive in a dynamic and inclusive work environment that prioritises employee wellbeing and growth. With competitive benefits such as a generous holiday entitlement, annual bonus scheme, and a 10-15% discount on shopping, we ensure our colleagues feel valued and supported. Join us in creating a safe and efficient store operation overnight, where your leadership skills will shine and contribute to a brilliant customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Sainsbury’s. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We want you to showcase your leadership skills and how you handle challenges during night shifts.
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you've managed performance issues or created a supportive atmosphere for your team in previous roles. This will highlight your fit for the Customer and Trading Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer and Trading Manager in Tonbridge
Some tips for your application 🫡
Show Your Night Shift Readiness:Make sure to highlight your comfort with night shifts in your application. We want to see that you understand the physical and mental demands of working overnight, so share any relevant experiences that demonstrate your adaptability.
Emphasise Leadership Experience:Since this role involves leading a team, it's crucial to showcase your previous line management experience. Talk about how you've motivated others, driven performance, and handled any challenges in a fast-paced environment.
Demonstrate Customer Service Skills:Brilliant customer service is at the heart of what we do. In your application, provide examples of how you've delivered exceptional service and coached your team to do the same. This will show us you're aligned with our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it’s super easy!
How to prepare for a job interview at Sainsbury’s Group
✨Know Your Night Shift
Get familiar with the unique challenges of working night shifts. Be ready to discuss how you handle the physical and mental demands of these hours, and share any personal strategies you have for staying alert and motivated during the night.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing a team, especially in fast-paced environments. Think about times when you've successfully dealt with performance issues or coached colleagues to improve their customer service skills.
✨Understand the Importance of KPIs
Brush up on key performance indicators relevant to the role. Be prepared to discuss how you've previously monitored and achieved KPIs, and how you can apply that knowledge to ensure the store runs smoothly overnight.
✨Emphasise Inclusivity and Wellbeing
Since inclusivity is at the heart of the company’s values, think about how you can contribute to a supportive atmosphere for your team. Share examples of how you've fostered inclusivity and wellbeing in past roles, especially during challenging shifts.
