At a Glance
- Tasks: Lead a dynamic team to ensure smooth store operations and exceptional customer service.
- Company: Join a well-known retail brand focused on customer satisfaction and team development.
- Benefits: Enjoy discounts, annual bonuses, free food, generous holidays, and a pension scheme.
- Other info: Great opportunity for career growth in a supportive and engaging store atmosphere.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in customer service and team coaching is essential.
The predicted salary is between 51750 - 63250 £ per year.
Experteer Overview In dieser Rolle tragen Sie die Verantwortung für den reibungslosen Ladenbetrieb in einem schnelllebigen Umfeld.
Sie führen ein kleines Führungsteam, übernehmen operative Verantwortung auch in Abwesenheit der oberen Führung, und sorgen durch herausragenden Kundenservice sowie effiziente Abläufe für optimale KPIs.
Sie arbeiten eng mit dem Team zusammen, coachen Mitarbeitende und stellen faire Personalmaßnahmen sicher.
Die Position bietet Gestaltungsspielraum in einem engagierten, sichtbaren Store-Umfeld, das den Kundenfokus in den Mittelpunkt stellt.
- Pay / Benefits
- Gewährleistung des täglichen Store-Betriebs und reibungsloser Abläufe
- Alleinige operative Führung bei Abwesenheit anderer Manager
- Teamkoordination, Aufgabenverteilung und Schichtplanung
- Kundenservice auf hohem Niveau sicherstellen und Team dorthin coachen
- Durchführung von Disziplinarmaßnahmen und Bearbeitung von Leistungs- bzw. Abwesenheitsproblemen
- Sicherstellung der Einhaltung von KPIs (Umsatz, Verfügbarkeit, Kundenzufriedenheit, Mitarbeiterengagement)
- Durchsicht und Anpassung von Personalplanung und Gehaltsabrechnungen
- Interstore Bereitschafts- oder Unterstützungseinsätze bei Bedarf
- Sicherstellung sicherer, effizienter und konformer Store-Betrieb
- Tasks Nachweis von Führungsverantwortung in einem fordernden, operativen Umfeld
- Erfahrung im Kundenservice und Coaching eines Teams
- Operative Führungserfahrung bei Abwesenheit von Senior Management
- Erfolg bei Erreichung oder Übertreffen von KPIs
- Erfahrung im Employee Relations, inklusive Leistungs- und Abwesenheitsmanagement
- Key requirements
- Discount card - 10% Einkauf
- Annual bonus scheme
- Free food and hot drinks for colleagues
- Generous holiday entitlement
- Pension - Beitragszuschuss
- Sainsbury's share scheme
- #J-18808-Ljbffr
Customer and Trading Manager - Convenience in Stevenage employer: Sainsbury’s Group
Sainsbury's is an excellent employer for those seeking a dynamic and rewarding role as an Online Assistant. With a commitment to inclusivity, generous benefits such as a nightshift premium, shopping discounts, and well-being support, employees thrive in a fast-paced environment that encourages personal growth and teamwork. The early morning shifts offer a unique opportunity to be part of a dedicated team that ensures customers receive the best quality products right at their doorsteps.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Convenience in Stevenage
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sainsbury’s Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sainsbury’s Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Trading Manager - Convenience in Stevenage
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sainsbury’s Group:Your cover letter is your chance to shine! Tell us why you want to work at Sainsbury’s Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sainsbury’s Group!
How to prepare for a job interview at Sainsbury’s Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
