At a Glance
- Tasks: Deliver excellent customer service and assist with product collections and payments.
- Company: Join the friendly team at Argos, a leading retailer.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team and help create amazing shopping experiences.
- Qualifications: Enthusiastic, friendly, and comfortable engaging with customers.
The predicted salary is between 22000 - 25000 £ per year.
Responsibilities
- Ensure customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shop floor and at the collection counter.
- Collect products from the stock area for customers, take payments, provide details on financial service offerings for certain products and process refunds.
- Be present on the shop floor helping customers with questions and provide advice on a wide range of products, and support in the stock room when the store is quiet.
- Build great knowledge about products, services and promotions to help provide recommendations.
What makes a great Argos Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Comfortable talking to customers about financial services when buying certain products.
- Happy working in a fast‑paced, physical and high‑energy environment, thriving as part of a team.
- Always prepared to work flexibly and productively to a high standard across the store when needed – fully trained in a variety of skills with opportunities to learn, develop and try new things.
- Embraces using new digital tools and technology to do the job brilliantly.
- Have great attention to detail, keeping the store clean and clutter‑free to create the best shopping experience for customers.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. We are a Disability Confident Leader and welcome all candidates, providing reasonable adjustments where needed.
Benefits
- Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday.
- Free food and hot drinks available to all colleagues in our stores.
- Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
- Pension – matching between 4‑7.5% of your pension contributions.
- Sainsbury's share schemes – buy shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to an Employee Assistance Programme, confidential service providing support and guidance on a wide range of issues.
Customer Advisor - Argos in Shepton Mallet employer: Sainsbury’s Group
Argos is an excellent employer that prioritises a friendly and inclusive work environment, ensuring every colleague can thrive while delivering exceptional customer service. With generous benefits such as discounts at Sainsbury's and access to wellbeing support, employees are encouraged to grow and develop their skills in a fast-paced, dynamic setting. The commitment to flexibility and teamwork makes Argos a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Argos in Shepton Mallet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sainsbury’s Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sainsbury’s Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Argos in Shepton Mallet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sainsbury’s Group:Your cover letter is your chance to shine! Tell us why you want to work at Sainsbury’s Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sainsbury’s Group!
How to prepare for a job interview at Sainsbury’s Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
