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- Tasks: Be a Christmas Champion, supporting customers and ensuring a fantastic shopping experience.
- Company: Join a leading retailer known for its community focus and customer service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Make a difference this festive season while gaining valuable experience.
- Qualifications: Must be above school-leaver age with Right to Work eligibility in the UK.
- Other info: Flexible shifts with potential for permanent roles after the festive period.
Overview
As a Services Assistant and Christmas Champion, you will be one of ourChristmas Champions that provides the very best shopping experience for our customers. You will be based in our stores, supporting customers at checkouts, self-service tills, kiosks and our petrol stations, and assist with questions while proactively offering help. You will also pick and select high quality products on the shop floor for customers using our On-demand grocery ordering service and assist customers with Click & Collect parcels. You will build knowledge about our products, services and promotions to help provide recommendations. You may be asked to work flexibly across the store as needed.
Responsibilities
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
- To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Qualifications
- You must be above the school-leaver age in your country School leaving age – GOV.UK
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK, An inclusive place to work and shop
- Could you be one of our Christmas champions this year? Whether you\’re a Nut Roast Navigator, or a Mince Pie Magician, bring your energy into this season and help us create the best Christmas possible for our customers.
Benefits and development
- We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card – 10% off at Sainsbury\’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury\’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we\’ll match between 4-7.5% of your pension contributions
- Sainsbury\’s share schemes – buy Sainsbury\’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. As one of our Services Assistants, you\’ll be one of our Christmas Champions that provides the very best shopping experience for our customers.
They are at the heart of the local community providing outstanding value, quality and great service. Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.
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Services Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury's values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being one of their Christmas Champions.
✨Tip Number 2
Practice your customer service skills! Since you'll be supporting customers at checkouts and kiosks, think about how you'd handle different scenarios. Role-play with a friend or family member to get comfortable with answering questions and resolving complaints.
✨Tip Number 3
Show off your flexibility! The job requires working across various areas of the store, so be ready to highlight your adaptability. Share examples from past experiences where you've successfully juggled multiple tasks or adapted to changing situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about being a Christmas Champion and helping our customers have the best shopping experience.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences. If you've worked in retail or have experience with customer service, share those stories! We love seeing how your background fits with what we do.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it friendly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Services Assistant does. Familiarise yourself with the responsibilities like supporting customers at checkouts and assisting with Click & Collect parcels. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing the best shopping experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to discuss how you handle complaints or difficult situations, as this will demonstrate your ability to keep customers happy.
✨Be Flexible and Adaptable
The job requires working flexibly across the store, so be prepared to talk about your adaptability. Share experiences where you've had to adjust quickly to changing circumstances or take on different tasks. This will highlight your readiness to jump in wherever needed during the busy festive season.
✨Emphasise Teamwork and Inclusivity
This company values diversity and teamwork, so mention any experiences you have working in diverse teams or supporting inclusivity. Discuss how you can contribute to a positive team environment, which is crucial for creating a great shopping experience for customers.
