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- Tasks: Support customers at checkouts, self-service tills, and assist with Click & Collect parcels.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and customer service.
- Benefits: Enjoy discounts, free food, generous holiday entitlement, and pension contributions.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Must be above school-leaver age and have the right to work in the UK.
- Other info: Opportunities for training, mentorship, and career progression await you!
Responsibilities
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury\\\’s Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you\\\’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
- We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
- You must be above the school-leaver age in your country (School leaving age – GOV.UK)
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card – 10% off at Sainsbury\\\’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury\\\’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we\\\’ll match between 4-7.5% of your pension contributions
- Sainsbury\\\’s share schemes – buy Sainsbury\\\’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
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Services Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your flexibility! Sainsbury's loves team players who can adapt to different roles. Be prepared to discuss how you've handled changing situations in the past and how you can bring that adaptability to the store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at Sainsbury's.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your genuine enthusiasm for helping customers shine through. We want to see that you’re friendly and welcoming, just like the great Sainsbury's colleagues we have!
Highlight Your Flexibility: Make sure to mention your ability to work flexibly across different areas of the store. We love team players who can adapt to various tasks, so share any relevant experiences that showcase this skill.
Be Detail-Oriented: Attention to detail is key in our fast-paced environment. In your application, give examples of how you've maintained high standards in previous roles, whether it’s keeping things tidy or ensuring quality service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Services Assistant. Familiarise yourself with Sainsbury's products, services, and promotions so you can confidently discuss how you'd help customers and handle various situations.
✨Show Your Enthusiasm
Sainsbury's values friendly and welcoming colleagues. During the interview, let your genuine enthusiasm for helping customers shine through. Share examples of how you've gone above and beyond to assist others in previous roles or experiences.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work flexibly across different areas of the store. Be ready to discuss times when you've adapted to changing circumstances or collaborated with a team to achieve a common goal. This shows you're a great fit for their dynamic environment.
✨Prepare for Problem-Solving Scenarios
Expect questions about handling complaints or difficult situations. Think of specific examples where you've used your initiative to solve problems. This will demonstrate your capability to manage challenges effectively and keep the customer experience positive.