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- Tasks: Support customers at checkouts and assist with Click & Collect orders.
- Company: Join Sainsbury's, a friendly and inclusive retailer.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Must be enthusiastic, flexible, and ready to learn new skills.
- Other info: Great opportunities for career growth and development.
Responsibilities
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you\’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
You must be above the school-leaver age in your country
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
Qualifications
An inclusive place to work and shopWe are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look .Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Benefits
- Discount card – 10% off at Sainsbury\’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury\’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we\’ll match between 4-7.5% of your pension contributions
- Sainsbury\’s share schemes – buy Sainsbury\’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
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Services Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. This will make you stand out during the interview.
✨Tip Number 3
Be ready to showcase your flexibility! Sainsbury's values colleagues who can adapt to different roles. Prepare to discuss how you've handled various tasks or challenges in fast-paced environments before.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Sainsbury's team!
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and being part of a team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant experience. If you've worked in fast-paced environments or have great customer service skills, shout about it!
Show Your Flexibility: Since this role requires flexibility, mention any previous experiences where you’ve adapted to changing situations or taken on different tasks. It shows us you’re ready to jump in wherever needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Services Assistant. Familiarise yourself with the checkout processes, Click & Collect service, and how to handle customer queries. This will show that you're genuinely interested and prepared.
✨Show Your Customer Service Skills
During the interview, be ready to share examples of how you've helped customers in the past. Highlight your friendly attitude and enthusiasm for providing great service. Remember, they want someone who can create a welcoming environment!
✨Demonstrate Flexibility and Team Spirit
Talk about your ability to work in a fast-paced environment and how you thrive as part of a team. Share experiences where you've taken initiative or adapted to changing situations, as this is key for the role.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about training opportunities, team dynamics, or how they support inclusivity. This shows that you're engaged and thinking about your future with the company.
