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For Companies At a Glance
- Tasks: Support customers at checkouts and kiosks, ensuring a smooth shopping experience.
- Company: Join Sainsbury's, a friendly and inclusive retailer dedicated to customer service.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Why this job: Be part of a dynamic team while learning new skills and making a difference.
- Qualifications: Enthusiasm for helping others and ability to work flexibly in a fast-paced environment.
- Other info: Opportunities for career growth and a commitment to inclusivity and development.
Responsibilities
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury\’s Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you\’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Age and eligibility
- You must be above the school-leaver age in your country
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
- You must have Right to Work eligibility in the UK
About inclusivity and development
An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Benefits
- Discount card – 10% off at Sainsbury\’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury\’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we\’ll match between 4-7.5% of your pension contributions
- Sainsbury\’s share schemes – buy Sainsbury\’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
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Services Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Get to know the Sainsbury's vibe! Spend some time in-store, chat with current colleagues, and soak up the atmosphere. This will help you understand what it means to be part of the team and show your genuine enthusiasm during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios like dealing with complaints or helping customers at self-service tills. The more comfortable you are, the better you'll shine when it comes to the real deal.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different roles within the store. Highlight any past experiences where you've had to think on your feet or take initiative – that’s what we love to see!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application goes straight to the right people. Plus, you’ll find all the info you need about the role and our commitment to inclusivity.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and being part of a team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant experience. If you've got skills in customer service or teamwork, shout about them! We love seeing how you can fit into our Sainsbury's family.
Show Your Flexibility: Since the role requires flexibility, mention any past experiences where you’ve adapted to different tasks or worked in a fast-paced environment. We appreciate candidates who can jump in wherever needed!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application stand out.
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Services Assistant. Familiarise yourself with the checkout processes, Click & Collect service, and how to handle customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Your Customer Service Skills
Since this role is all about helping customers, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you’ve dealt with complaints or gone the extra mile to assist someone. This will show that you’re a great fit for the team.
✨Emphasise Teamwork and Flexibility
Sainsbury's values colleagues who thrive in a team environment. Share instances where you’ve worked collaboratively with others and how you adapt to changing situations. Highlighting your flexibility will show that you can handle the fast-paced nature of the job.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the team culture, training opportunities, or how Sainsbury's supports inclusivity. This shows your genuine interest in the company and the role.
