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- Tasks: Support customers at checkouts and assist with product selection and queries.
- Company: Join Sainsbury's, a trusted retailer focused on great service and inclusivity.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, learn new skills, and make a positive impact.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Opportunities for mentorship, training, and career progression available.
Overview
Responsibilities
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury\\\’s Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you\\\’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Benefits
- Discount card – 10% off at Sainsbury\\\’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury\\\’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we\\\’ll match between 4-7.5% of your pension contributions
- Sainsbury\\\’s share schemes – buy Sainsbury\\\’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
- You must be above the school-leaver age in your country if shifts start earlier than 6am or later than 11pm
- You must have Right to Work eligibility in the UK
Qualifications
An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
About Us
Sainsbury\\\’s company vision: Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us. If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury\\\’s is truly a \\\’Great Place to Work\\\’.
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Services Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services before your interview. Knowing the latest promotions and being able to discuss them will show your enthusiasm and readiness to help customers.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with staff or during the application process. A friendly and approachable attitude can make a lasting impression.
✨Tip Number 3
Be prepared to discuss how you handle fast-paced environments and teamwork. Share specific examples from past experiences that highlight your ability to thrive under pressure and collaborate effectively.
✨Tip Number 4
Show your willingness to learn new digital tools and technology. Mention any relevant experience you have with technology, as this is crucial for the role and will demonstrate your adaptability.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualities Sainsbury's is looking for in a Services Assistant. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer service. Provide specific examples of how you've helped customers in previous roles, dealt with complaints, or contributed to a positive shopping experience.
Highlight Flexibility and Teamwork: Mention your ability to work flexibly and as part of a team. Sainsbury's values colleagues who can adapt to different tasks and support their teammates, so share instances where you've demonstrated these qualities.
Express Enthusiasm: Convey your genuine enthusiasm for the role and the company. A friendly and welcoming attitude is crucial for this position, so let your personality shine through in your application.
How to prepare for a job interview at Sainsbury’s Group
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for helping customers during the interview. Sainsbury's values friendly and welcoming colleagues, so let your passion for customer service shine through.
✨Demonstrate Flexibility
Be prepared to discuss your ability to work flexibly across different areas of the store. Highlight any past experiences where you successfully adapted to changing tasks or environments.
✨Know the Products
Familiarise yourself with Sainsbury's products, services, and current promotions. Being knowledgeable will help you provide better recommendations and show that you're proactive about serving customers.
✨Problem-Solving Mindset
Prepare examples of how you've taken initiative to solve problems in previous roles. Sainsbury's looks for colleagues who take responsibility and can handle complaints or refunds effectively.