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For Companies At a Glance
- Tasks: Support customers at checkouts and kiosks, ensuring a great shopping experience.
- Company: Join Sainsbury's, a community-focused retailer passionate about quality food and service.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible shifts available; apply quickly as vacancies may close fast.
Overview
Working in our stores: Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.
Eligibility
- You must be above the school-leaver age in your country (School leaving age – GOV.UK)
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing
- Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help
- Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels
- Build great knowledge about our products, services and promotions to help provide recommendations
- Dealing with complaints, refunds, shelf tickets and advertising
- Working flexibly across the store as needed
What makes a great Sainsbury’s Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
- Takes responsibility for owning tasks and uses initiative to solve problems
- Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards
We truly value our colleagues and provide market-leading benefits and training to reflect that:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we’ll match between 4-7.5% of your pension contributions
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Retail
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Services Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your ability to work in a fast-paced environment by sharing relevant experiences during your interview. Highlight any previous roles where you thrived under pressure or worked as part of a team.
✨Tip Number 3
Showcase your problem-solving skills. Be prepared to discuss how you've handled customer complaints or difficult situations in the past, as this is crucial for a Services Assistant role.
✨Tip Number 4
Express your willingness to learn new digital tools and technology. Mention any experience you have with similar systems, as being tech-savvy is a big plus for this position.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Sainsbury's is looking for in a Services Assistant. Highlight key responsibilities and qualities they value, such as customer service skills and teamwork.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise any previous customer service experience, teamwork, and your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you embody the qualities Sainsbury's values, like being friendly and proactive in helping customers.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Services Assistant role.
How to prepare for a job interview at Sainsbury’s Group
✨Show Your Passion for Customer Service
As a Services Assistant, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond to assist customers in previous roles or experiences.
✨Demonstrate Flexibility and Team Spirit
This role requires you to work flexibly across the store. Highlight your ability to adapt to different tasks and environments, and share instances where you've successfully collaborated with a team.
✨Familiarise Yourself with Products and Services
Knowledge about the products and services offered is crucial. Before the interview, take some time to research Sainsbury’s offerings and think about how you can help customers make informed choices.
✨Prepare for Common Scenarios
You may be asked how you would handle specific situations, such as dealing with complaints or assisting a customer with a refund. Think through these scenarios and prepare your responses to demonstrate your problem-solving skills.