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For Companies At a Glance
- Tasks: Serve customers, assist with checkouts, and handle complaints while ensuring a great shopping experience.
- Company: Join Sainsbury's, a leading retailer known for its commitment to customer service and inclusivity.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a friendly team in a fast-paced environment that values your growth and diversity.
- Qualifications: Must be above school-leaver age; flexibility and a proactive attitude are key.
- Other info: Opportunities for development and support available throughout your journey with us.
Working in our stores this Christmas
Could you be one of our Christmas champions this year? Whether you’re a Nut Roast Navigator, or a Mince Pie Magician, bring your energy into this season and help us create the best Christmas possible for our customers.
Eligibility
- You must be above the school‑leaver age in your country.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK.
What you’ll be doing
- Always being on hand to serve and support customers on our checkouts, self‑service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help.
- Picking and selecting the best quality products on the shop floor for customers using our On‑demand grocery ordering service and assisting customers with Click & Collect parcels.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Dealing with complaints, refunds, shelf tickets and advertising.
- Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Happy working in a fast‑paced, physical and high energy environment, and thrives in being part of a team.
- Takes responsibility for owning tasks and uses initiative to solve problems.
- Always prepared to work flexibly and productively across the store to a high standard – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks – provided for Colleagues in all our stores.
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
Seniority level
- Entry level
Employment type
- Part‑time
Job function
- Other
Industries
- Retail
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Services Assistant employer: Sainsbury's Group
Contact Detail:
Sainsbury's Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Whether it's through part-time work or volunteering, gaining experience in handling complaints and assisting customers will make you stand out.
✨Tip Number 3
Show your flexibility and willingness to learn new skills. Highlight any previous experiences where you've adapted to new challenges, as this aligns perfectly with the dynamic nature of the role.
✨Tip Number 4
Demonstrate your team player attitude. Share examples of how you've collaborated with others in past roles, as Sainsbury's values colleagues who work well together to create a great shopping experience.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities Sainsbury's is looking for in a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and your ability to work in a fast-paced environment. Use specific examples from your past experiences to demonstrate your problem-solving skills and flexibility.
Highlight Relevant Experience: Make sure to include any previous experience in customer service or retail. Detail your roles and responsibilities, focusing on how you contributed to a positive customer experience and handled challenges effectively.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for maintaining store cleanliness and creating a great shopping experience.
How to prepare for a job interview at Sainsbury's Group
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples of how you've successfully assisted customers in the past, whether it's resolving complaints or providing recommendations.
✨Demonstrate Flexibility and Team Spirit
Sainsbury's values team players who can adapt to various roles. Be ready to discuss situations where you've worked collaboratively with others and how you’ve handled changes in a fast-paced environment.
✨Highlight Your Problem-Solving Abilities
Employers look for proactive individuals who can tackle challenges head-on. Think of specific instances where you've identified a problem and taken the initiative to resolve it, especially in customer service scenarios.
✨Express Enthusiasm for Learning
Sainsbury's appreciates candidates eager to learn new skills. Share your willingness to embrace digital tools and any experiences where you've quickly adapted to new processes or technologies.
