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For Companies At a Glance
- Tasks: Serve customers, assist with checkouts, and handle complaints while ensuring a great shopping experience.
- Company: Join Sainsbury's, a leading retailer known for its commitment to customer service and inclusivity.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a friendly team in a fast-paced environment that values your growth and diversity.
- Qualifications: Must be above school-leaver age; flexibility and a proactive attitude are key.
- Other info: Opportunities for development and support available throughout your journey with us.
Customer Service Assistant – Sainsbury\’s
Join our team as a Customer Service Assistant and be the friendly face our customers rely on. Your responsibilities will include:
- Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering assistance.
- Picking quality products for customers using our On-demand grocery service and assisting with Click & Collect parcels.
- Building knowledge about our products, services, and promotions to offer recommendations.
- Handling complaints, refunds, shelf tickets, and advertising.
- Working flexibly across the store as needed.
What makes a great Sainsbury\’s Colleague:
- Friendly, welcoming, with enthusiasm for helping customers.
- Comfortable in a fast-paced, energetic environment and a team player.
- Responsible, proactive, and problem-solving.
- Flexible and eager to learn new skills and digital tools.
- Detail-oriented, maintaining store cleanliness and creating a great shopping experience.
Age and Eligibility:
- Must be above school-leaver age in your country.
- If working hours are before 6am or after 11pm, you must be at least 18 years old.
- Must have the Right to Work in the UK.
Our Commitment to Inclusion and Development:
We are dedicated to being an inclusive retailer, offering support, development opportunities, and celebrating diversity. If you need reasonable adjustments during application or interview, please let us know.
Rewards and Benefits:
- 10% discount at Sainsbury\’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury\’s on weekends and at Argos every pay day.
- Free food and drinks in stores.
- Generous holiday entitlement, maternity, and paternity leave.
- Matching pension contributions (4-7.5%).
- Sainsbury\’s shares at discounted prices.
- Special offers on gym memberships, holidays, retail vouchers, and more.
- Wellbeing support, including access to our Employee Assistance Programme.
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Services Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Assistant
✨Tip Number 1
Familiarise yourself with Sainsbury's products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Whether it's through part-time work or volunteering, gaining experience in handling complaints and assisting customers will make you stand out.
✨Tip Number 3
Show your flexibility and willingness to learn new skills. Highlight any previous experiences where you've adapted to new challenges, as this aligns perfectly with the dynamic nature of the role.
✨Tip Number 4
Demonstrate your team player attitude. Share examples of how you've collaborated with others in past roles, as Sainsbury's values colleagues who work well together to create a great shopping experience.
We think you need these skills to ace Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities Sainsbury's is looking for in a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and your ability to work in a fast-paced environment. Use specific examples from your past experiences to demonstrate your problem-solving skills and flexibility.
Highlight Relevant Experience: Make sure to include any previous experience in customer service or retail. Detail your roles and responsibilities, focusing on how you contributed to a positive customer experience and handled challenges effectively.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail, which is crucial for maintaining store cleanliness and creating a great shopping experience.
How to prepare for a job interview at Sainsbury’s Group
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples of how you've successfully assisted customers in the past, whether it's resolving complaints or providing recommendations.
✨Demonstrate Flexibility and Team Spirit
Sainsbury's values team players who can adapt to various roles. Be ready to discuss situations where you've worked collaboratively with others and how you’ve handled changes in a fast-paced environment.
✨Highlight Your Problem-Solving Abilities
Employers look for proactive individuals who can tackle challenges head-on. Think of specific instances where you've identified a problem and taken the initiative to resolve it, especially in customer service scenarios.
✨Express Enthusiasm for Learning
Sainsbury's appreciates candidates eager to learn new skills. Share your willingness to embrace digital tools and any experiences where you've quickly adapted to new processes or technologies.
