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- Tasks: As an Online Assistant, you'll pick orders and support customers with queries.
- Company: Join Sainsbury's, a leading retailer committed to inclusivity and quality service.
- Benefits: Enjoy discounts, free food, generous holidays, and a nightshift premium.
- Why this job: Be part of a team that values detail and customer care in a dynamic environment.
- Qualifications: Must be at least school leaver age; 18+ for certain shifts.
- Other info: Lift shopping containers up to 15kg and embrace new technology.
As an Online Assistant you could be on the shop floor picking our customers’ orders, taking real care to select the best quality products and making every effort to give them exactly what they have asked for. Or you could be working in our online warehouse, supporting with customer queries, processing orders through the tills and even working with our online Drivers to load their vans so they’re ready to hit the road on-time.
Whichever area you’re working in, you’ll take pride in doing the right thing for our customers and have a keen attention to detail. It’s important you are also comfortable working with new technology and being active, including lifting and moving shopping containers up to 15kg.
We aim to make everyone who joins us be the best they can be and are committed to being a fully inclusive retailer where our customers love to shop, and our colleagues love to work!
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
Sainsbury’s will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please visit:
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
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Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight – 5am (where applicable).
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Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
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Free food and hot drinks provided for Colleagues in all our stores.
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Generous holiday entitlement – based on the hours you work.
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Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
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Family leave – generous maternity and paternity leave.
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Pension – Sainsbury’s will match between 4-7% of your pension contributions.
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Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
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Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarize yourself with the technology and tools used in online retail. Being comfortable with new tech will give you an edge during the interview process, as it shows you're ready to adapt and learn.
✨Tip Number 2
Highlight your attention to detail in any conversations or interviews. Share specific examples of how you've ensured quality in previous roles, as this is crucial for selecting the best products for customers.
✨Tip Number 3
Be prepared to discuss your experience with customer service. Whether it's handling queries or processing orders, showcasing your ability to provide excellent service will resonate well with us.
✨Tip Number 4
If you're applying for shifts that start early or end late, make sure to mention your flexibility regarding working hours. This can set you apart from other candidates who may have restrictions.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Make sure to read the job description carefully. Understand the responsibilities of an Online Assistant, such as picking orders, handling customer queries, and working with technology. Tailor your application to highlight relevant experiences.
Highlight Attention to Detail: Since attention to detail is crucial for this role, provide specific examples in your application that demonstrate your ability to focus on quality and accuracy in previous jobs or tasks.
Show Your Comfort with Technology: Mention any experience you have with technology, especially if you've worked in similar roles before. This could include using order processing systems or handling online customer service inquiries.
Express Your Commitment to Customer Service: Sainsbury's values customer satisfaction highly. In your application, share instances where you went above and beyond to ensure a positive experience for customers, showcasing your dedication to service.
How to prepare for a job interview at Sainsbury’s Group
✨Show Your Attention to Detail
As an Online Assistant, attention to detail is crucial. Be prepared to discuss examples from your past experiences where you ensured quality and accuracy in your work, especially when handling customer orders.
✨Demonstrate Comfort with Technology
Since the role involves working with new technology, highlight any relevant experience you have with online systems or tools. Be ready to explain how you adapt to new technologies quickly.
✨Emphasize Your Customer Service Skills
This position requires a strong focus on customer satisfaction. Share specific instances where you went above and beyond to meet customer needs, whether in a retail environment or another service role.
✨Be Ready for Physical Tasks
The job may involve lifting and moving shopping containers up to 15kg. Mention any relevant experience you have with physical tasks and express your willingness to handle such responsibilities.
