At a Glance
- Tasks: Select top-quality products for online orders and assist with customer queries.
- Company: Join a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Other info: Flexible roles with opportunities for training and career growth.
- Why this job: Be part of a dynamic team and make a real difference in customers' shopping experience.
- Qualifications: Must be enthusiastic, detail-oriented, and ready for early morning shifts.
Responsibilities
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery.
- Providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for Home Delivery Drivers.
- Always ready to serve customers brilliantly, supporting with any questions, and proactively offering help.
- Building great knowledge about products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look here. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Requirements
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for customers.
- You must be above the school-leaver age in your country.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK.
Benefits
- Nightshift premium - a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension - we'll match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes - buy Sainsbury's shares at discounted prices.
- Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available - please check the contract type and schedule hours before applying to ensure that the role is right for you.
Online Assistant in Hedge End employer: Sainsbury’s Group
As an Online Assistant at Sainsbury's, you will be part of a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. We pride ourselves on our inclusive work culture, offering extensive development opportunities, flexible working arrangements, and a range of benefits including generous discounts and wellbeing support. Join us in creating a welcoming shopping experience while growing your career in a company that values diversity and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Hedge End
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Online Assistant in Hedge End
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Sainsbury’s Group:Don’t forget to personalise your application for Sainsbury’s Group! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Sainsbury’s Group
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Sainsbury’s Group offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Sainsbury’s Group and contribute positively during your temporary stint.
