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- Tasks: Select top-quality products for online orders and assist with customer queries.
- Company: Join a leading retailer committed to inclusivity and customer satisfaction.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Why this job: Be part of a dynamic team and make a real difference in customers' shopping experience.
- Qualifications: Must be enthusiastic, detail-oriented, and ready for early morning shifts.
- Other info: Flexible roles with opportunities for training and career growth.
Responsibilities
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery.
- Providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for Home Delivery Drivers.
- Always ready to serve customers brilliantly, supporting with any questions, and proactively offering help.
- Building great knowledge about products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
If you would like to learn more about our commitment to inclusivity, please take a look here. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
Requirements
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for customers.
- You must be above the school-leaver age in your country.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK.
Benefits
- Nightshift premium - a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
- Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
- Free food and hot drinks - provided for Colleagues in all our stores.
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
- Pension - we'll match between 4-7.5% of your pension contributions.
- Sainsbury's share schemes - buy Sainsbury's shares at discounted prices.
- Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available - please check the contract type and schedule hours before applying to ensure that the role is right for you.
Online Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service and teamwork. Being prepared will help you feel more confident when discussing how you can contribute to their fast-paced, high-energy environment.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different roles and tasks within the store. Highlight any past experiences where you've successfully taken on new challenges or worked in a team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for helping customers shine through. We want to see that genuine enthusiasm for the role and how you can contribute to our team!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of the Online Assistant role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Online Assistant. Familiarise yourself with picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about serving customers brilliantly, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you can contribute to creating a welcoming shopping experience.
✨Demonstrate Flexibility and Team Spirit
The job requires working flexibly and being part of a team. Prepare to talk about times when you've adapted to changing situations or worked collaboratively with others. Highlight your enthusiasm for learning new skills and taking on different tasks.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the company culture, training opportunities, or how they support inclusivity. This shows that you're engaged and serious about finding the right fit for both you and the company.