Online Assistant

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery, or providing substitutions where products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Handling customer queries behind the scenes, processing orders and helping to load the vans for Home Delivery Drivers.
• Always ready to serve customers, answering questions and proactively offering help.
• Build great knowledge about our products, services and promotions to provide recommendations.
• Work flexibly across the store as required, supporting an inclusive environment where every colleague can achieve their full potential and every customer feels welcome.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways to help our colleagues grow and succeed. We also celebrate diversity through initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Qualifications / Requirements

• Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical, high-energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast-paced, physical environment, using initiative to solve problems and taking ownership of tasks.
• Flexible, proactive, and able to work across the store to a high standard; fully trained in a variety of skills with opportunities to learn, develop and try new things.
• Comfortable learning to use new digital tools and technology and able to move shopping containers up to 15 kg.
• Great attention to detail, keeping the store clean and clutter-free, and creating the best shopping experience for customers.
• Shifts that cover hours earlier than 6am or later than 11pm require being at least 18 years of age.
• Right to Work in the UK (an inclusive place to work and shop).

Additional Information

• Nightshift premium: an additional £2.45 per hour is paid for hours between midnight and 5am where applicable.
• Discount card: 10% off at Sainsbury\’s, Argos, Tu, and Habitat after four weeks, rising to 15% at Sainsbury\’s on Fridays and Saturdays and 15% off at Argos on paydays.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
• Pension: employer contributions matched between 4% and 7.5%.
• Sainsbury\’s share schemes: opportunity to buy shares at discounted prices.
• Shopping discounts on gym memberships, restaurants, holidays, vouchers, and more.
• Wellbeing support: free access to our Employee Assistance Programme for confidential support and guidance.