Online Assistant

Working in our stores this Christmas

Could you be one of our Christmas champions this year? Whether you’re a Gravy Guardian or a Roastie Rockstar, pour your energy into this season and help us create the best Christmas possible for our customers.

Our stores are fast‑paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community, providing outstanding value, quality and great service. As an Online Assistant, you’ll support a joyful shopping experience for our online customers, ensuring they receive everything they shop for at Sainsbury’s.

Eligibility

• You must be above the school‑leaver age in your country (School leaving age – GOV.UK).
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What you’ll be doing

• Picking and selecting the best quality products on the shop floor for online orders, including providing replacements where products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Working behind the scenes to deal with customer queries, process orders and help load vans for our Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting with any questions and proactively offering help.
• Building great knowledge about our products, services and promotions to provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague

• Happy with early morning starts (most shifts start at 4am) and able to work in a fast‑paced, physical and high‑energy environment.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working independently and as part of a team, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store.
• Comfortable learning to use new digital tools and technology and able to lift shopping containers up to 15kg.
• Has great attention to detail, keeping the store clean and clutter‑free, and looking to create the best shopping experience for customers.

Working for us has great rewards

• Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, which is a confidential service providing support and guidance on a wide range of issues.

Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure the role is right for you.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help colleagues understand and support their role and team effectively, and our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.