Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Select top-quality products for online orders and assist with customer queries.
- Company: Join a leading retailer committed to inclusivity and development.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be above school-leaver age and eligible to work in the UK.
- Other info: Flexible shifts in a fast-paced environment with growth opportunities.
Overview
Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery, or providing substitutions when items are out of stock. Use a handheld device to navigate the store, select items, and manage time allocations for each shop. Support with customer queries, processing orders, and helping to load vans for Home Delivery Drivers. Build knowledge of products, services, and promotions to provide recommendations. Be flexible across the store as required and thrive in a fast-paced, physical environment. Be ready to work early mornings and in a team or independently as needed.
Responsibilities
- Pick and select high-quality products for online orders and provide substitutions when needed.
- Use a handheld device to plan routes, decide what to select, and manage time per shop.
- Assist behind the scenes with customer queries, order processing, and loading vans for Home Delivery Drivers.
- Deliver excellent customer service, answer questions, and proactively offer help.
- Develop strong product, service, and promotion knowledge to provide recommendations.
- Work flexibly across the store as required and maintain a high standard of service in a fast-paced environment.
- Maintain a friendly and welcoming attitude with enthusiasm for helping customers.
- Use initiative to solve problems and take responsibility for tasks.
- Be prepared to learn new skills and use new digital tools; assist with moving shopping containers up to 15kg.
Qualifications and Requirements
- Must be above the school-leaver age in your country; if shifts cover hours earlier than 6am or later than 11pm, you must be at least 18 years old.
- You must have Right to Work eligibility in the UK.
Inclusion and Development
We are dedicated to being an inclusive retailer where every colleague can reach their potential and every customer feels welcome. Our commitment includes achievable, enhanced discretionary leave for families, support for carers, and resources to help colleagues understand and perform in their roles. Our networks promote true representation and help remove barriers. We offer development opportunities, including mentorship, training, and career progression pathways, and celebrate diversity through various initiatives.
Benefits
- Discount card – 10% off at Sainsbury\’s, Argos, Tu, and Habitat after four weeks; 15% discount at Sainsbury\’s every Friday and Saturday; 15% off at Argos every pay day.
- Free food and hot drinks for Colleagues in all stores.
- Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
- Pension – employer contributions matched between 4% and 7.5%.
- Sainsbury\’s share schemes – opportunity to buy shares at discounted prices.
- Shopping discounts on gym memberships, restaurants, holidays, vouchers, and more.
- Wellbeing support – access to the Employee Assistance Programme for confidential guidance and support.
#J-18808-Ljbffr
Online Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Get to know the company! Research Sainsbury's values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about the company.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with queries and helping customers, think of examples from your past experiences where you've gone above and beyond to help someone.
✨Tip Number 3
Be ready for a fast-paced environment! Prepare yourself for questions about how you handle pressure and time management. Maybe even do a mock interview with a friend to get comfortable.
✨Tip Number 4
Show your enthusiasm! When you get the chance to chat with us, let your passion for helping customers shine through. A positive attitude goes a long way in making a great impression!
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about helping customers and working in a fast-paced environment.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. If you've worked in retail or have experience with online orders, mention it! We love seeing how your skills match what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences and focus on what makes you a great fit for the Online Assistant role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Online Assistant. Familiarise yourself with picking and selecting products, using handheld devices, and managing time effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since delivering excellent customer service is key, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle queries and provide recommendations, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Be Prepared for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a situation where an item is out of stock or how you would prioritise tasks. Practising these scenarios beforehand can help you articulate your thought process clearly.
✨Emphasise Your Flexibility and Team Spirit
The job requires flexibility and the ability to work both independently and as part of a team. Share examples of how you've adapted to changing situations in previous roles and how you collaborate with others. This will highlight your readiness to contribute positively to the team dynamic.
