At a Glance
- Tasks: Select top-quality products for online orders and assist with customer queries.
- Company: Join a leading retailer committed to inclusivity and teamwork.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Other info: Great opportunities for training, development, and career progression.
- Why this job: Be part of a dynamic team making shopping easier for customers.
- Qualifications: Must be above school-leaver age; flexibility and enthusiasm are key.
Responsibilities
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps - or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required, We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store - you\\\'ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
- Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable)
Benefits
- Discount card - 10% off at Sainsbury\\\'s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury\\\'s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks - provided for Colleagues in all our stores
- Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
- Pension - we\\\'ll match between 4-7.5% of your pension contributions
- Sainsbury\\\'s share schemes - buy Sainsbury\\\'s shares at discounted prices
- Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
- Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available - please check the contract type and schedule hours before applying to ensure that the role is right for you.
Online Assistant in Fareham employer: Sainsbury’s Group
As an Online Assistant at Sainsbury's, you will be part of a dynamic and inclusive team dedicated to providing exceptional service to our customers. With a strong focus on employee development, we offer extensive training, mentorship, and career progression opportunities, all while enjoying market-leading benefits such as generous discounts, free meals, and a supportive work environment that values diversity and inclusion. Join us in creating a welcoming shopping experience while thriving in a fast-paced, rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Fareham
✨Tip Number 1
Get to know the company! Research Sainsbury's values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the brand.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with customers a lot, think of examples where you've gone above and beyond to help someone. This will make you stand out during interviews.
✨Tip Number 3
Be ready for a fast-paced environment! Prepare yourself for questions about how you handle pressure and multitasking. Share stories that highlight your ability to thrive when things get busy.
✨Tip Number 4
Show your flexibility! Highlight any experience you have working different shifts or adapting to new tasks. We love candidates who are eager to learn and grow, so let that enthusiasm shine through!
We think you need these skills to ace Online Assistant in Fareham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping customers shine through. We want to see that you’re genuinely excited about the role and ready to bring a friendly attitude to our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Online Assistant role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Online Assistant. Familiarise yourself with picking products, handling customer queries, and using handheld devices. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent service in the past. Think about times when you solved problems or went the extra mile for a customer. This will demonstrate your enthusiasm for helping others.
✨Emphasise Flexibility and Teamwork
The job requires working flexible hours and being part of a team. Be prepared to discuss your availability and any previous experiences where you thrived in a fast-paced environment. Highlight your ability to adapt and work well both independently and as part of a team.
✨Prepare for Practical Questions
Expect questions that assess your attention to detail and problem-solving skills. You might be asked how you'd handle a situation where a product is out of stock. Think through your answers beforehand, focusing on how you would ensure a great shopping experience for customers.
