Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Select top-quality products for online orders and assist with customer queries.
- Company: Join Sainsbury's, a trusted retailer focused on great service and inclusivity.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Why this job: Be part of a dynamic team, making a real impact on customer experiences.
- Qualifications: Enthusiasm for helping customers and ability to work flexibly in a fast-paced environment.
- Other info: Opportunities for training, development, and career progression in a supportive culture.
Responsibilities
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock
- Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
- Build great knowledge about our products, services and promotions to help provide recommendations
- Working flexibly across the store as required
- Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
- Always ready to work flexibly and productively to a high standard across the store – you\’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Benefits
- Discount card – 10% off at Sainsbury\’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury\’s every Friday and Saturday, and 15% off at Argos every pay day
- Free food and hot drinks – provided for Colleagues in all our stores
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
- Pension – we\’ll match between 4-7.5% of your pension contributions
- Sainsbury\’s share schemes – buy Sainsbury\’s shares at discounted prices
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Qualifications
An inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
About Us: Sainsbury\’s company vision Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us. If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury\’s is truly a \’Great Place to Work\’.
About the Team: We\’re in the business of looking after our biggest asset. Our people. That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we\’ll make it yours too. They bring the spark, the funny, the graft, the grit. And they\’re literally the most important asset we have. So it\’s in our interests to give the people at Sainsbury\’s everything they need to feel valued, engaged and motivated, and truly able to shine. That\’s where our HR colleagues have a pivotal role to play. From our \’centre of excellence\’ teams in Reward and Recruitment, through to our core teams in Change and Talent, they\’re creating environments that allow our colleagues to thrive and we\’re proud of their incredible ability to understand Sainsbury\’s inside out.
#J-18808-Ljbffr
Online Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your skills match the role of an Online Assistant. Be ready to share examples of how you've handled customer queries or worked in a fast-paced environment.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the hiring team, let your passion for helping customers shine through. A friendly attitude can go a long way in making a great impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through. We want to see that you’re genuinely excited about the role and ready to bring your A-game to our team!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we do at Sainsbury's.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the Online Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Online Assistant. Familiarise yourself with picking products, handling customer queries, and using digital tools. This will show that you're genuinely interested and prepared.
✨Show Your Customer Service Skills
Since this role is all about providing brilliant service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your enthusiasm for helping others.
✨Emphasise Flexibility and Teamwork
The job requires working in a fast-paced environment and being part of a team. Highlight your ability to adapt to different situations and work well with others. Share instances where you've successfully collaborated or taken initiative in a team setting.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and attention to detail. Think about how you would handle out-of-stock items or manage your time effectively while picking orders. Practising these scenarios can help you feel more confident during the interview.
