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- Tasks: Deliver a joyful shopping experience by picking and selecting products for online customers.
- Company: Join Sainsbury’s, a friendly and inclusive retailer with a vibrant culture.
- Benefits: Enjoy discounts, free food, generous holiday entitlement, and wellbeing support.
- Why this job: Be part of a fast-paced team and make a real difference in customers' lives.
- Qualifications: Must be above school-leaver age and have the right to work in the UK.
- Other info: Flexible shifts available; great opportunity to develop new skills and grow your career.
Overview
Working in our stores is a fast-paced environment where no two days are the same. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
Eligibility
- You must be above the school-leaver age in your country (School leaving age – GOV.UK)
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK
What you’ll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions where products are out of stock
- Using a handset to plan your route around the store, what you need to select and how long you have to complete each shop
- Working behind the scenes handling customer queries, processing orders and helping to load the vans for Home Delivery Drivers
- Always ready to serve customers brilliantly, supporting with questions, and proactively offering help
- Building knowledge about products, services and promotions to provide recommendations
- Working flexibly across the store as required
What makes a great Sainsbury’s Colleague
- Happy with early morning starts (many shifts start at 4am) and working in a fast-paced, physical and high energy environment
- Friendly and welcoming with a genuine enthusiasm for helping customers
- Enjoys solving problems, taking responsibility for tasks, and using initiative
- Willing to work flexibly and develop new skills through training
- Comfortable learning to use new digital tools and technology and able to move shopping containers up to 15KG
- Great attention to detail, keeping the store clean and creating the best shopping experience
Rewards
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on select days
- Free food and hot drinks for colleagues in all stores
- Generous holiday entitlement based on hours worked, plus maternity and paternity leave
- Pension – employer contributions matched between 4-7.5%
- Share schemes – option to buy Sainsbury’s shares at discounted prices
- Shopping discounts – offers on gym memberships, restaurants, holidays, vouchers and more
- Wellbeing support – including free access to the Employee Assistance Programme
Inclusion and adjustments
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. We are an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. If you require any reasonable adjustments during the application or interview stages, please let us know.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Marketing and Sales
Industries
- Retail
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Online Assistant employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sainsbury’s. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of an Online Assistant, especially your ability to work in a fast-paced environment and your customer service skills.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look presentable. It shows respect for the opportunity and helps you feel more confident. Plus, it sets a positive tone for the conversation!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Online Assistant gig!
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through. We want to see that you’re excited about the role and ready to bring a friendly vibe to our team!
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any experience you have in fast-paced environments or customer service – it’ll make you stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Online Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role there too.
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Assistant at Sainsbury’s entails. Familiarise yourself with the responsibilities like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Customer Service Skills
Since this role is all about delivering a joyful shopping experience, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you solved problems or went the extra mile for a customer. This will demonstrate your enthusiasm for helping others.
✨Be Ready for a Fast-Paced Environment
The job requires working in a high-energy setting, so prepare to discuss how you handle pressure and stay organised. You might want to mention any experiences where you thrived in a busy environment, as this will show that you can keep up with the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to the team.
