At a Glance
- Tasks: Select and prepare high-quality products for online orders while managing customer queries.
- Company: Join a leading retailer committed to inclusivity and employee development.
- Benefits: Enjoy discounts, free food, generous holidays, and wellbeing support.
- Other info: Flexible shifts starting as early as 4am; ideal for energetic individuals.
- Why this job: Be part of a dynamic team, enhance your skills, and make a positive impact on customers.
- Qualifications: Must be above school-leaver age and have the right to work in the UK.
Responsibilities
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, identifying what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting them with any questions and proactively offering help.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
- Happy with early morning starts (most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thriving as part of a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoy working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things.
- Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
- Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.
If you need an update on your application, you should contact the store that you have applied to.
Our Commitment to Inclusion
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues with resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Benefits
- Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight‑5 am (where applicable).
- Discount card – 10 % off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15 % discount at Sainsbury’s every Friday and Saturday, and 15 % off at Argos every pay day.
- Free food and hot drinks – provided for colleagues in all our stores.
- Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
- Pension – we’ll match between 4‑7.5 % of your pension contributions.
- Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support – including free access to our Employee Assistance Programme, which is a confidential service providing support and guidance on a wide range of issues.
Online Assistant in Crawley employer: Sainsbury’s Group
As an Online Assistant at Sainsbury's, you will thrive in a vibrant and inclusive work environment that prioritises employee growth and development. With flexible shifts, generous benefits including discounts, free food, and a supportive culture, you'll enjoy a rewarding career while contributing to exceptional customer experiences. Join us in a dynamic role where your initiative and enthusiasm are valued, and take advantage of our commitment to diversity and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant in Crawley
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding our offerings will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during the interview.
✨Tip Number 2
Practice using handheld devices or similar technology, as this role requires you to manage orders and plan routes efficiently. Being comfortable with tech will show your adaptability and readiness for the fast-paced environment.
✨Tip Number 3
Prepare to discuss how you handle customer interactions. Think of examples where you've provided excellent service or resolved issues, as this will highlight your proactive approach and problem-solving skills.
✨Tip Number 4
Show your flexibility and teamwork spirit by sharing experiences where you've worked in dynamic environments. This will demonstrate that you're ready to adapt to various tasks and collaborate effectively with colleagues.
We think you need these skills to ace Online Assistant in Crawley
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Skills:Emphasise skills that are crucial for the role, such as customer service, time management, and adaptability to new technology. Provide specific examples from your past experiences that demonstrate these abilities.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work as an Online Assistant and how you can contribute to providing a great shopping experience.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for this role.
How to prepare for a job interview at Sainsbury’s Group
✨Show Your Product Knowledge
Demonstrate your understanding of the products and services offered by the company. Be prepared to discuss how you would recommend items to customers and handle substitutions when products are out of stock.
✨Emphasise Your Customer Service Skills
Highlight your experience in providing excellent customer service. Share examples of how you've proactively assisted customers in the past and how you would ensure a great shopping experience for them.
✨Be Ready for Physical Tasks
Since the role involves physical work, be prepared to discuss your ability to handle tasks such as moving shopping containers weighing up to 15kg. Mention any relevant experience that showcases your physical fitness and stamina.
✨Adaptability is Key
The job requires flexibility and the ability to adapt to new digital tools. Be ready to talk about your experience with technology and how you approach learning new systems or processes.
