Online Assistants in Nantwich

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for them to be delivered to their doorsteps – or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.
• Happy with early morning starts (as most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoy working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store – you will be fully trained in a variety of skills, giving you opportunities to learn, develop and try new things.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.

Eligibility and Working Conditions

• You must be above the school‑leaver age in your country.
• If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

Qualifications

• We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
• To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers.
• We provide our colleagues resources to help them understand and support their role and their team effectively.
• Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
• We are proud to offer a range of development opportunities, including mentorship, training and career progression pathways, to help our colleagues grow and succeed.
• We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
• If you would like to learn more about our commitment to inclusivity, please take a look at the following.
• As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.
• Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

About Us

Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us. If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury's is truly a “Great Place to Work.”

About the Team

We're in the business of looking after our biggest asset—our people. That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we'll make it yours too. They bring the spark, the funny, the graft, the grit. And they're literally the most important asset we have. So it's in our interests to give the people at Sainsbury's everything they need to feel valued, engaged and motivated, and truly able to shine. That's where our HR colleagues have a pivotal role to play. From our “centre of excellence” teams in Reward and Recruitment, through to our core teams in Change and Talent, they're creating environments that allow our colleagues to thrive and we're proud of their incredible ability to understand Sainsbury's inside out.

Benefits

• Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5 am (where applicable).
• Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we'll match between 4‑7.5% of your pension contributions.
• Sainsbury's share schemes – buy Sainsbury's shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.