Customer and Trading Manager in Manchester

Responsibilities

• Working closely with a small team of managers to ensure the store runs smoothly every day.
• Taking responsibility for the daily running of the store, often being the only manager present with accountability for the full shop.
• Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• People management is a significant part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
• Assisting other stores in close-knit networks of convenience stores as needed.

What makes a great customer & trading manager

• Previous line management responsibilities in a fast-paced, operational environment.
• Providing excellent customer service and coaching a team to do the same.
• Delivering KPIs or other performance indicators.
• Managing disciplinaries, performance issues, or similar employee relations issues.
• Leading operations confidently in the absence of more senior management.

Leading in our stores

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors.

A track record of delivering excellent customer service and coaching colleagues to do the same.

• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills, taking responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs, including sales, availability, customer satisfaction, or colleague engagement.
• Experience managing employee relations issues, including performance and absence management.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help colleagues understand and support their role and team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that colleagues may face. We offer a range of development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed. We celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.

If you would like to learn more about our commitment to inclusivity, please let us know if you require any reasonable adjustments during the application or interview stages, and we will endeavour to support you.

Salary will be dependent upon your experience, as well as the store size, complexity, and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card - 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every payday.
• An annual bonus scheme based on performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension - matching 4-7.5% of your pension contributions.
• Sainsbury's share scheme - build up an investment at discounted rates.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - link with like-minded people to help fulfil your potential.
• Cycle to Work scheme - hire a new bike and cycling equipment while saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.