Customer and Trading Manager - Online in Lugwardine

Customer and Trading Manager - Online

Posting Date: 2026-09-17

Location: Lugwardine, Herefordshire, GB, HR1 4

Application Deadline: 2026-12-20T11:05:07.313

What you'll be doing:

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of the overall store's shopping experience.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
• Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.

What makes a great online manager:

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.

Essential Criteria:

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment - motivating others, driving performance, and keeping operations running smoothly.
• Operational leadership skills - responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs - including sales, availability, customer satisfaction, or colleague engagement.
• Experience managing employee relations issues, including performance and absence management.

Sainsbury's company vision

Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity, and diversity of our colleagues to ensure that customers receive great service every time they shop with us.

If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development, and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury's is truly a 'Great Place to Work'.

Working for us has great rewards

• Salary dependent on experience, store size, complexity, and location.
• Discount card - 10% off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays.
• Annual bonus scheme based on performance.
• Free food and hot drinks for colleagues.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension scheme with 4-7.5% matching contributions.
• Sainsbury's share scheme for investments at discounted rates.
• Wellbeing support including emotional, legal, and financial advice.
• Colleague networks to connect with like-minded individuals.
• Cycle to Work scheme for bikes and cycling equipment.
• Special offers on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We offer a range of support, resources, and development opportunities to promote diversity and inclusion. Our internal networks and initiatives help remove barriers and foster a culture of respect. If you would like to learn more or require adjustments during the application process, please let us know.

Leading in our stores:

Our management teams are the driving force behind our business. With bold leadership and a passion for service, they empower teams to excel every day. Whether it's product availability, safety, or daily operations, they are hands-on changemakers. Their impact makes work rewarding for colleagues and enhances the shopping experience for customers. This is how we bring our purpose to life, one powerful action at a time.

Full time