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- Tasks: Lead a dynamic team to deliver an exceptional online shopping experience.
- Company: Join Sainsbury's, a leading retailer with a focus on customer satisfaction.
- Benefits: Enjoy discounts, bonuses, free food, and generous holiday entitlement.
- Why this job: Make a real impact by coaching a team and enhancing customer service.
- Qualifications: Experience in managing teams in fast-paced environments is essential.
- Other info: Great opportunities for personal growth and wellbeing support available.
The predicted salary is between 30000 - 40000 £ per year.
What you’ll be doing:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
- Collaborate with other managers to ensure the success of the shopping experience of the overall store.
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
- Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 to 08:00.
What makes a great online manager:
- Previous line management responsibilities in a fast‑paced, operational environment.
- Provides brilliant customer service and coaches a team to do the same.
- Delivers KPIs or other performance indicators.
- Can manage disciplinaries, performance issues or other similar employee relations issues.
- Leads operations and is comfortable doing this alone in the absence of more senior management.
- A track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast‑paced, customer‑facing environment – you’ve motivated others, driven performance, and kept operations running smoothly.
- Operational leadership skills – you’ve taken responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
- Has managed employee relations issues, including performance and absence management.
Salary will be dependent upon your experience as well as the store size, complexity and location.
Benefits:
- Discount card – 10% discount off your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. Increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
- An annual bonus scheme based on our, and your, performance.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4‑7.5% of your pension contributions.
- Sainsbury's share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like‑minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Customer and Trading Manager in London employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Trading Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sainsbury's values and how they align with your own. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully managed a team or resolved performance issues. Being able to share these experiences will demonstrate your capability as a Customer and Trading Manager.
✨Tip Number 3
Be ready to discuss KPIs! Brush up on how you've met or exceeded performance indicators in your previous roles. This is crucial for showing that you can deliver results and drive performance in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer and Trading Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any previous experience you have in managing teams. We want to see how you've engaged and coached others to deliver great customer service, so share specific examples that showcase your leadership style.
Be Specific About Your Achievements: When discussing your past roles, focus on the KPIs you've met or exceeded. We love numbers, so if you can quantify your success in areas like sales or customer satisfaction, it’ll really make your application stand out!
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the Customer and Trading Manager role. We’re looking for candidates who understand our values and can articulate how they align with our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Sainsbury’s Group
✨Know Your Stuff
Make sure you understand the role of a Customer and Trading Manager inside out. Familiarise yourself with the key responsibilities, especially around team management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight how you motivated your team, managed performance issues, and delivered on KPIs. This will demonstrate your capability to take charge and lead operations effectively.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences and challenges in the role. This shows that you’re not only interested in the job but also in the people you’ll be working with, which is crucial for a managerial position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle employee relations issues. Think of specific situations where you’ve dealt with performance management or disciplinary actions, and be ready to discuss how you approached these challenges.