Online Assistants in Liverpool

Responsibilities include picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing brilliant substitutions where products are out of stock. You will use a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.

Working behind the scenes involves dealing with customer queries, processing orders, and helping to load the vans for our Home Delivery Drivers. Always ready to serve our customers brilliantly, you will support with any questions and proactively offer help.

You will build great knowledge about our products, services, and promotions to help provide recommendations. Working flexibly across the store as required, you should be happy with early-morning starts (most shifts start at 4 am) and working in a fast-paced, physical, and high-energy environment, often on your own but also thriving as part of a team.

We seek friendly and welcoming individuals with genuine enthusiasm for helping customers. Enjoying working in a fast-paced, physical, and high-energy environment, you will use initiative to solve problems and take responsibility for owning tasks. Always ready to work flexibly and productively to a high standard across the store, you’ll be fully trained in a variety of skills, giving you opportunities to learn, develop, and try new things.

You should be comfortable learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg. Having great attention to detail is essential, keeping the store clean and clutter-free, always looking to create the best shopping experience for our customers.

You must be above the school-leaver age in your country. If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK and be part of an inclusive place to work and shop.

Qualifications & Eligibility: Could you be one of our Christmas Champions this year? Whether you’re a Gravy Guardian or a Roastie Rockstar, pour your energy into this season and help us create the best Christmas possible for our customers. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. As part of that commitment, we offer a range of enhanced discretionary leave for families, support for carers, development opportunities, mentorship, training, and career progression pathways. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look.

As a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment, prioritising those who achieve the highest score and most closely match the essential criteria for the role.

Benefits include a nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5 am (where applicable). A discount card offers 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday. Free food and hot drinks are provided for colleagues in all our stores. Generous holiday entitlement is based on the hours you work, plus maternity and paternity leave. Pension contributions are matched between 4% and 7.5%. Sainsbury’s share schemes allow you to buy Sainsbury’s shares at discounted prices. Shopping discounts include special offers on gym memberships, restaurants, holidays, retail vouchers, and more. Wellbeing support includes free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.