At a Glance
- Tasks: Lead a dynamic team to ensure smooth daily store operations and exceptional customer service.
- Company: Join Sainsbury's, a leading retailer with a focus on teamwork and community.
- Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
- Other info: Great opportunities for career growth and connecting with like-minded colleagues.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous management experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities
- Work closely with a small team of managers to ensure the store runs smoothly every day.
- Take responsibility for day‑to‑day store operation, often being the sole manager accountable for the full shop.
- Collaborate with the team to complete all tasks, ensuring customers are served efficiently and safely.
- Manage people: oversee performance and capability, conduct disciplinaries, and ensure accurate scheduling and pay.
- Be prepared to support other stores within the network when needed.
- Lead store operations independently in the absence of senior management.
Qualifications
- Previous line management experience in a fast‑paced, operational environment.
- Excellent customer service skills and ability to coach a team to deliver the same.
- Track record of achieving or surpassing KPIs and other performance indicators.
- Experience managing disciplinaries, performance issues, and other employee‑relations matters.
- Operational leadership skills: ability to run store operations alone when senior managers are absent.
- Demonstrated success in meeting or exceeding sales, availability, customer‑satisfaction or colleague‑engagement targets.
- Experience with employee‑relations issues, including performance and absence management.
Benefits
- Discount card – 10% off your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% off Sainsbury's every Friday and Saturday and 15% off Argos every pay day.
- An annual bonus scheme based on performance.
- Free food and hot drinks for colleagues in all stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – match 4‑7.5% of contributions.
- Sainsbury's share scheme at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like‑minded people.
- Cycle‑to‑Work scheme – opportunity to hire a bike and cycling equipment while saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Customer and Trading Manager - Convenience in Kent employer: Sainsbury’s Group
As a Customer and Trading Manager at Sainsbury's, you will thrive in a dynamic work environment that prioritises employee wellbeing and development. With generous benefits including a discount card, annual bonus scheme, and access to wellbeing support, you will be part of a collaborative team that values your contributions and encourages growth. Located in a vibrant community, this role offers the unique opportunity to lead store operations independently while making a meaningful impact on customer satisfaction and team performance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Trading Manager - Convenience in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in management roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee chat, be ready to discuss your past achievements and how they relate to the Customer and Trading Manager role.
✨Tip Number 3
Be proactive! If you see a store that interests you, don’t wait for them to post a job. Pop in, introduce yourself, and express your interest in working with them. You never know when a position might open up!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer and Trading Manager - Convenience in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer and Trading Manager role. Highlight your previous line management experience and any achievements in a fast-paced environment to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've led teams, managed performance issues, or exceeded KPIs in the past.
Showcase Your Customer Service Skills:Since customer service is key in this role, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We love seeing how you can coach a team to deliver excellent service too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Sainsbury’s Group
✨Know Your Store Operations
Familiarise yourself with the day-to-day operations of a convenience store. Be ready to discuss how you would handle various scenarios, like managing stock levels or ensuring customer satisfaction during peak hours.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience with performance management and how you've coached team members to achieve their best.
✨Understand KPIs and Performance Metrics
Brush up on key performance indicators relevant to the role. Be prepared to discuss how you've met or exceeded these metrics in previous positions, and how you plan to do the same in this role.
✨Be Ready for Situational Questions
Expect questions about handling employee relations issues or operational challenges. Think of specific instances where you resolved conflicts or improved team performance, and be ready to share those stories.
