At a Glance
- Tasks: Lead store operations, ensuring customer satisfaction and managing employee relations effectively.
- Company: Sainsbury's is committed to making good food accessible and affordable for everyone.
- Benefits: Enjoy a 10% discount after four weeks, increasing to 15% on weekends, plus generous holiday entitlement.
- Other info: Annual bonus scheme based on performance and access to wellbeing support services.
- Why this job: This role offers significant responsibility and the chance to lead a dynamic team in a fast-paced environment.
- Qualifications: Experience in managing fast-paced operations and navigating employee relations confidently is essential.
The predicted salary is between 32000 - 40000 £ per year.
Our Convenience Store Managers have full control over their shop. They are accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Their team of Customer and Trading Managers run the shifts, and they plan and prepare for upcoming trading activity, being commercially minded and anticipating issues from today to six months from now, making sure everything is safe and legal. Retail is always evolving with new business initiatives and change programmes, and there are always difficult decisions to be made. It is a role with a lot of responsibility but also highly rewarding.
Responsibilities
- Lead an operation with accountability for delivering customer, financial and organisational outcomes.
- Ensure brilliant customer experiences and continuously improve the customer journey.
- Use data and insight to inform planning, improve performance and customer experience and/or KPIs.
- Manage employee relations, including dismissals, and apply HR policies with consistency and care.
- Lead change and engage the team while maintaining wellbeing and motivation.
- Ensure product availability, maintain safety standards, and manage daily store operations.
Leading in our stores
Our management teams don’t just run stores — they are the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every day for our customers.
Qualifications
- Deliver exceptional customer experiences and continually improve customer journeys.
- Manage a fast-paced operation, delivering results across service, sales and team performance.
- Use insight to make smart decisions that improve store performance and customer experience.
- Navigate employee relations confidently, including dismissals, and apply HR policies with consistency and care.
- Develop and support leadership capability within the team, helping others step up and succeed.
- Lead through change, keeping the team motivated and focused.
- Model service and values in daily work.
Benefits
- Salary dependent on experience, store size, complexity and location.
- Annual bonus scheme based on performance.
- Discount card — 10% discount off at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% off at Sainsbury's every Friday and Saturday.
- Generous holiday entitlement, maternity and paternity leave.
- Pension — employer contributions matched between 4% and 7.5%.
- Sainsbury's share scheme — invest at discounted prices.
- Wellbeing support — access to emotional support, counselling, legal and financial advice.
- Colleague networks — connect with like-minded people to fulfil potential.
- Cycle to Work scheme — hire a bike and cycling equipment with tax and NI savings.
- Special offers on gym memberships, meals, holidays, retail vouchers and more.
Store Manager - Convenience in Ilkley employer: Sainsbury’s Group
Sainsbury's offers a competitive salary with annual bonuses and a generous holiday entitlement. Located in various regions, the company values leadership and empowers teams to enhance customer experiences. Join a supportive network with access to wellbeing resources and special offers.
