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- Tasks: Select top-quality products for online orders and assist with customer queries.
- Company: Join Sainsbury's, a community-focused retailer with a vibrant team culture.
- Benefits: Enjoy discounts, free food, generous holidays, and pension contributions.
- Other info: Flexible shifts, nightshift premium, and opportunities for personal growth.
- Why this job: Be the key to a joyful shopping experience for our online customers.
- Qualifications: Must be school-leaver age, enthusiastic, and ready for a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
Picking and selecting the best quality products on the shop floor that online customers have ordered ready for it to be delivered to their doorsteps, or providing brilliant substitutions where products are out of stock.
Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
Build great knowledge about our products, services and promotions to help provide recommendations.
Working flexibly across the store as required.
You must be above the school-leaver age in your country. If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
You must have Right to Work eligibility in the UK, happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team.
Friendly and welcoming with a genuine enthusiasm for helping customers.
Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
Always ready to work flexibly and productively to a high standard across the store - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15KG.
Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you'll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury's for.
Nightshift premium - in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight - 5am (where applicable).
Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day.
Free food and hot drinks - provided for Colleagues in all our stores.
Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave.
Pension - we'll match between 4-7.5% of your pension contributions.
Sainsbury's share schemes - buy Sainsbury's shares at discounted prices.
Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Online Assistants in High Wycombe employer: Sainsbury’s Group
Contact Detail:
Sainsbury’s Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistants in High Wycombe
✨Tip Number 1
Get to know the company! Research Sainsbury's values and culture. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and enthusiasm for helping customers.
✨Tip Number 3
Be proactive! If you get the chance, ask insightful questions during your interview. This shows you're genuinely interested in the role and helps you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the roles available and find the perfect fit for you.
We think you need these skills to ace Online Assistants in High Wycombe
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping customers shine through. We want to see that you’re genuinely excited about the role and ready to bring a friendly vibe to our team!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with what we’re looking for in an Online Assistant, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sainsbury’s Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Online Assistant involves. Familiarise yourself with the tasks like picking products, handling customer queries, and using digital tools. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing brilliant service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle queries and offer solutions, as this will demonstrate your enthusiasm for helping others.
✨Emphasise Flexibility and Teamwork
The job requires working flexibly and being part of a team. Prepare to talk about times when you've adapted to changing situations or worked well with others. Highlighting your ability to thrive in a fast-paced environment will make you stand out.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Think of a few that show your interest in the company culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if it's the right fit for you.