Customer and Trading Manager in Great Yarmouth

Responsibilities

• Lead a team overnight to deliver all replenishment activities across the store, prioritise deliveries, organise the warehouse and replenish shelves.
• Run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensure standards are brilliant come morning so we are ready to serve our customers.
• People management is a big part of the role: manage performance and capability, conduct disciplinaries and ensure scheduling and pay are accurate.
• Lead in our stores: Our management teams don't just run stores – they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers.
• Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands‑on, sleeves‑rolled‑up changemakers.
• The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors.
• This is how we bring our purpose to life, one powerful action at a time.

Qualifications

• Comfortable with nightshift working and adaptable to the physical and mental impact of shift patterns.
• Understands the importance of providing a safe and healthy environment for the team.
• Previous line management responsibilities in a fast‑paced, operational environment.
• Resilience to deal with both the mental and physical demands of working nights.
• Provide brilliant customer service and coach a team to do the same.
• Experience delivering and monitoring KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Lead operations and be comfortable doing this alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.
• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills – taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – whether it's sales, availability, customer satisfaction or colleague engagement, made a measurable impact.
• Managed employee relations issues, including performance and absence management.
• Desirable: worked night shifts in a high‑volume, operational environment – adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for the team during out‑of‑hours trading.

Working Hours and Salary

• Our nightshift managers work full‑time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary. (Our nightshifts typically run from 22:00 until 08:00).
• Salary will be dependent upon your experience as well as the store size, complexity and location.

Benefits

• Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we'll match 4-7.5% of your pension contributions.
• Sainsbury's share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Diversity and Inclusion

• An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
• To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers.
• We provide our colleagues resources to help them understand and support their role and their team effectively.
• Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
• We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed.
• We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect.
• If you would like to learn more about our commitment to inclusivity, please take a look.
• Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.